CLEARVIEW SPECTICALS

UNPROFESSIONAL SERVICE FROM MICHELLE SMIT Complainant: Belinda Wahl Supplier: Clear Vision Spectacles (Cape Town) Product: Spectacles Nature of complaint: Defective medical product – refusal to issue full refund

Complaint Summary I purchased prescription spectacles from Clear Vision Spectacles. The glasses supp**** to me are defective and not fit for their intended medical purpose. Despite notifying the supplier and requesting a full refund, the company has refused to comply with my consumer rights and has instead offered only a partial refund or store credit while also demanding that I pay return courier costs.

This conduct is unprofessional and in violation of the Consumer Protection Act.

Details of the Complaint The spectacles supp**** to me do not function correctly and cannot be used for their intended purpose, which is to correct my vision. Spectacles are a medical and wellness product and are essential for health, safety and daily functioning.

I informed Clear Vision Spectacles of the defect and requested a full refund in terms of the Consumer Protection Act. The company refused and instead:

Offered me only 50% back, or

Offered store credit, and

Demanded that I pay return courier costs for a defective medical product.

I was also never supp**** with their alleged terms and conditions prior to the sale.

Consumer Rights Violated Clear Vision Spectacles has breached the following provisions of the Consumer Protection Act:

Section 55 – Right to safe, good quality goods The spectacles are not of good quality, not fit for purpose, and not usable as medical eyewear.

Section 56 – Imp**** warranty of quality Where goods fail within six months, the consumer is entitled to choose a full refund, replacement or repair. The supplier may not dictate the remedy.

Section 48 – Unfair, unreasonable or unjust contract terms Requiring me to accept partial refunds, store credit, or pay return costs for defective medical goods is unfair and unprofessional.

The supplier’s conduct is also misleading and abusive toward a consumer exercising their legal rights.

Relief Sought I request that the Consumer Commission order Clear Vision Spectacles to:

Issue a full refund of the purchase price

Collect the defective spectacles at their own cost

Conclusion I acted in good faith and attempted to resolve this matter directly with the supplier. They refused to comply with the law and attempted to shift financial responsibility for their defective product onto me.

I therefore request formal intervention and enforcement action.