CC
Click Cleaning
Claimed Business
CC
Click Cleaning
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Click Cleaning
Click Cleaning has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Click Cleaning across 29 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
SS
TC
Terence C
1 reviews | Active since Jan 2020
4 May 2025, 13:44
Horrible
I am extremely disappointed in the poor quality of their carpet cleaning. Too little time was taken to do a good job Very rushed. The only thing they were worried about was payment not about the service I received, I am a pensioner and should be treated with some respect Leaving the carpets unclean and in a very poor condition Would not recommend this company😡😡
Helpful (0)
|Replies (0)TC
Terence C
1 reviews | Active since Jan 2020
4 May 2025, 13:44
Horrible
I am extremely disappointed in the poor quality of their carpet cleaning. Too little time was taken to do a good job Very rushed. The only thing they were worried about was payment not about the service I received, I am a pensioner and should be treated with some respect Leaving the carpets unclean and in a very poor condition Would not recommend this company😡😡
0
Replies (0)M
PM
Pretty M
1 reviews | Active since Jan 2020
24 Mar 2025, 20:33
Title: Unresolved Carpet Damage and Attempts to Silence My Review
To date, this company has not addressed the damage they caused to my carpets. Instead of taking responsibility, they have chosen to send me legal letters demanding that I remove my review about their poor service. Their legal representatives continue to pressure me to take down my review, even though it accurately reflects their failure to resolve the issue. Due to their lack of response, I had to personally collect my carpets from the repair service they had sent them to. The repair specialist refused to proceed with the repairs, citing dissatisfaction with how Click Cleaning staff treated and communicated with him. Despite numerous follow-ups on my part, the company ignored my requests until I mentioned that my carpets might be discarded—only then did they respond, though I had already made alternative arrangements. Click Cleaning has acknowledged that they damaged my carpets, leaving them torn, yet they have done nothing to repair them. Their only action has been to send multiple legal letters pressuring me to remove my honest review rather than addressing the actual issue in a professional manner.
Helpful (0)
|Replies (0)PM
Pretty M
1 reviews | Active since Jan 2020
24 Mar 2025, 20:33
Title: Unresolved Carpet Damage and Attempts to Silence My Review
To date, this company has not addressed the damage they caused to my carpets. Instead of taking responsibility, they have chosen to send me legal letters demanding that I remove my review about their poor service. Their legal representatives continue to pressure me to take down my review, even though it accurately reflects their failure to resolve the issue. Due to their lack of response, I had to personally collect my carpets from the repair service they had sent them to. The repair specialist refused to proceed with the repairs, citing dissatisfaction with how Click Cleaning staff treated and communicated with him. Despite numerous follow-ups on my part, the company ignored my requests until I mentioned that my carpets might be discarded—only then did they respond, though I had already made alternative arrangements. Click Cleaning has acknowledged that they damaged my carpets, leaving them torn, yet they have done nothing to repair them. Their only action has been to send multiple legal letters pressuring me to remove my honest review rather than addressing the actual issue in a professional manner.
0
Replies (0)PM
Pretty M
1 reviews | Active since Jan 2020
5 Mar 2025, 21:23
Extremely Poor Service and lack of Accountability not to mention refusal to give back my carpets
<div>Extremely Poor Service & Lack of Accountability I strongly advise against using Click Cleaning Group for rug cleaning services. I entrusted them with my Persian carpets, specifically requesting a hand wash, but they completely disregarded this and did a machine wash instead, which severely damaged the edges—to the extent that they looked like they had been chewed up by rats. The worse was the fact that because the hand wash request was done telephonically, the head office lady,++++, closes to lie and say they never said such, this is someone who was not even part of the quotation but came in at the last moment to try and resolve the query. Actually to dismiss me To make matters worse, the carpets were returned filthy, as though they had never been washed and had been stored in a ******* dump. The entire process was a nightmare—they collected my carpets in early January, and despite my numerous follow-ups, I only got them back in late February after receiving nothing but excuses. After raising a complaint, Click Cleaning Group arranged for the carpets to be taken to the store where I originally purchased them for repairs. However, due to an ongoing conflict between Click Cleaning Group’s Deseree and Joanna and the shop owner, the repairer refused to fix my carpets. Now, the carpets are still stuck at the repair shop, and Click Cleaning Group has gone completely silent. I have been calling and emailing constantly, but Joanna, Deseree, and the company have completely ignored me. I paid in full, yet I have no carpets and no response from them. The repair shop has even asked for the carpets to be removed as they are taking up space, but Click Cleaning Group refuses to take responsibility. I still have no idea on what happening with my carpets This company has displayed a shocking lack of professionalism, accountability, and customer service. If you value your rugs and carpets, stay far away from Click Cleaning Group!</div>
Helpful (0)
|Replies (0)PM
Pretty M
1 reviews | Active since Jan 2020
5 Mar 2025, 21:23
Extremely Poor Service and lack of Accountability not to mention refusal to give back my carpets
<div>Extremely Poor Service & Lack of Accountability I strongly advise against using Click Cleaning Group for rug cleaning services. I entrusted them with my Persian carpets, specifically requesting a hand wash, but they completely disregarded this and did a machine wash instead, which severely damaged the edges—to the extent that they looked like they had been chewed up by rats. The worse was the fact that because the hand wash request was done telephonically, the head office lady,++++, closes to lie and say they never said such, this is someone who was not even part of the quotation but came in at the last moment to try and resolve the query. Actually to dismiss me To make matters worse, the carpets were returned filthy, as though they had never been washed and had been stored in a ******* dump. The entire process was a nightmare—they collected my carpets in early January, and despite my numerous follow-ups, I only got them back in late February after receiving nothing but excuses. After raising a complaint, Click Cleaning Group arranged for the carpets to be taken to the store where I originally purchased them for repairs. However, due to an ongoing conflict between Click Cleaning Group’s Deseree and Joanna and the shop owner, the repairer refused to fix my carpets. Now, the carpets are still stuck at the repair shop, and Click Cleaning Group has gone completely silent. I have been calling and emailing constantly, but Joanna, Deseree, and the company have completely ignored me. I paid in full, yet I have no carpets and no response from them. The repair shop has even asked for the carpets to be removed as they are taking up space, but Click Cleaning Group refuses to take responsibility. I still have no idea on what happening with my carpets This company has displayed a shocking lack of professionalism, accountability, and customer service. If you value your rugs and carpets, stay far away from Click Cleaning Group!</div>
0
Replies (0)sN
sian N
1 reviews | Active since Jan 2020
4 Nov 2024, 12:46
Clicks does not honour their word
I am still waiting for personal explanation from The owner of Clicks as to why she has gone back on her word to pay the outstanding amount on re-upholstery of my couches and chairs. I have voice notes from her saying the payment is approved and she will send me the POP. She is now saying i must follow up legally ? My supplier acted in good faith under assurance that clicks Would pay for the re-upholstery and she also acknowledged that they were at fault having sent two teams to try and clean. I have never been treated to such bad service but it the blatant disregard for the client that I find the most disturbing
Helpful (0)
|Replies (0)sN
sian N
1 reviews | Active since Jan 2020
4 Nov 2024, 12:46
Clicks does not honour their word
I am still waiting for personal explanation from The owner of Clicks as to why she has gone back on her word to pay the outstanding amount on re-upholstery of my couches and chairs. I have voice notes from her saying the payment is approved and she will send me the POP. She is now saying i must follow up legally ? My supplier acted in good faith under assurance that clicks Would pay for the re-upholstery and she also acknowledged that they were at fault having sent two teams to try and clean. I have never been treated to such bad service but it the blatant disregard for the client that I find the most disturbing
0
Replies (0)