Refund!

Bought a Rose wig from clicks, San hair brand. The hair quality is very bad, the hair sheds, the curls aren't as they are on the picture, they tangle, even the volume of the hair is bad, it's like only one hair piece was used to make the wig. All I want is for clicks to refund me, I'm being told I'll only get refunded once the hair is at their warehouse but no time frame is given. I just want my money back that's it. The hair was bought online.