Obnoxious service by Clin-Care Newcastle Pharmacist

Absolutely disgusted with how the pharmacist here treated me on the 30/01/2020. I will keep this short as all the information you need is on the recorded call log. I phoned the pharmacy in the morning (30/01/2020) to see if I still have repeat medication for collection. The pharmacist confirmed I had one more repeat on the call. When I arrive at the pharmacy in the afternoon, they lady which assisted me checked and said me that they are no repeat prescriptions to collect, she also insisted that I didn't call Clin-Care (as though I'm stupid not to know who I'm calling) apart from wasting my time an money getting to town, I must now go an make an appointment with my general practitioner to get a new script. The lack of communication you'll have within the pharmacy is extremely shocking. To the operational manager, you can review the call I made to Clin-Care (30/01/2020- 11:09 A.M) and tell me after you consulted with your pharmacists, if how I was treated above fair? Astounding and purely disrespectful, I won't be using Clin-Care anymore. Been a Pharmaceutical wholesaler and you get treated in this manner, wow. Please learn communication s****s.