Absolute Disregard for Consumer Rights: Cliqtosave.com's Deceptive Practices and Obstructive Tactics

I am writing this review to expose the appalling and frankly, *******, practices of Cliqtosave.com (Order #ORD006560). What began as a simple online purchase has become a nightmare of misleading advertising and customer service that actively works to deny consumer rights under the South African Consumer Protection Act (CPA).

I purchased a product explicitly advertised as a "Mecer 32LF88 32-inch 1366 x 768p HD... Monitor." This adverti*****t is a blatant violation of Section 41 of the CPA (false, misleading, or deceptive representation). Despite their technical jargon like "DLED LCD Monitor," a reasonable person expects a PC monitor when seeing "monitor" prominently displayed. This product, with its remote control, low resolution, and AV In ports, is clearly a television, not a true PC monitor. Cliqtosave.com is hiding the product's true functional category behind technical accuracy, allowing consumers to believe a false fact.

The product's unsuitability is not subjective. It's a fundamental functional failure and a health concern. As a professional who spends long hours on screen, the harsh light from this TV causes severe eye strain. More critically, it has a technical defect: none of the standard Windows screen display settings fit the screen, and portions of my computer's user interface are cut off. This undeniable "material imperfection" (Section 56) proves it's not "reasonably suitable for the purpose for which it is generally intended" (Section 55).

Cliqtosave.com's customer service has been a masterclass in evasion. They repeatedly reframed my legitimate complaints, first pushing their invalid internal return policy, then cynically attempting to force my return under the "cooling-off period" (Section 16), which does not apply to a misrepresented and unsuitable product. They even tried to impose an ******* 30% handling fee, despite the CPA clearly stating that returns due to their non-compliance must be without penalty, and the supplier is responsible for all return costs and logistics. They also dismissed my clear evidence of functional failure as a "new claim," attempting to invalidate all my previous, legally sound arguments.

I have provided all requested evidence and firmly stated my position. Cliqtosave.com's continuous attempts to mislead, obstruct, and avoid accountability are unacceptable. They are clearly hoping customers will give up.