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Active since Jan 2022
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3 reviews9 months ago
Absolute Disregard for Consumer Rights: Cliqtosave.com's Deceptive Practices and Obstructive Tactics
I am writing this review to expose the appalling and frankly, *******, practices of Cliqtosave.com (Order #ORD006560). What began as a simple online purchase has become a nightmare of misleading advertising and customer service that actively works to deny consumer rights under the South African Consumer Protection Act (CPA). I purchased a product explicitly advertised as a "Mecer 32LF88 32-inch 1366 x 768p HD... Monitor." This adverti*****t is a blatant violation of Section 41 of the CPA (false, misleading, or deceptive representation). Despite their technical jargon like "DLED LCD Monitor," a reasonable person expects a PC monitor when seeing "monitor" prominently displayed. This product, with its remote control, low resolution, and AV In ports, is clearly a television, not a true PC monitor. Cliqtosave.com is hiding the product's true functional category behind technical accuracy, allowing consumers to believe a false fact. The product's unsuitability is not subjective. It's a fundamental functional failure and a health concern. As a professional who spends long hours on screen, the harsh light from this TV causes severe eye strain. More critically, it has a technical defect: none of the standard Windows screen display settings fit the screen, and portions of my computer's user interface are cut off. This undeniable "material imperfection" (Section 56) proves it's not "reasonably suitable for the purpose for which it is generally intended" (Section 55). Cliqtosave.com's customer service has been a masterclass in evasion. They repeatedly reframed my legitimate complaints, first pushing their invalid internal return policy, then cynically attempting to force my return under the "cooling-off period" (Section 16), which does not apply to a misrepresented and unsuitable product. They even tried to impose an ******* 30% handling fee, despite the CPA clearly stating that returns due to their non-compliance must be without penalty, and the supplier is responsible for all return costs and logistics. They also dismissed my clear evidence of functional failure as a "new claim," attempting to invalidate all my previous, legally sound arguments. I have provided all requested evidence and firmly stated my position. Cliqtosave.com's continuous attempts to mislead, obstruct, and avoid accountability are unacceptable. They are clearly hoping customers will give up.
0 replies
31 months ago
SA's Most Flexible Airline? Yeah right!!!
We have just had such a horrible experience with LIFT Airline... This is going to be a bit of a long one so bear with me. So Lebo Rameetse has used it before in her many travels, and apparently the service was so good, she was sold instantly. So now that we have to go to Cape Town for the church conference, it was a no-brainer. She booked LIFT Airline. It's going to be our children's first plane ride and they are obviously very excited. We booked tickets for the 1st April for 5 people, which cost around R15k. Then a few days later, my wife went on the site and decided to compare ticket prices for the next day. They happened to be more expensive, so she left it alone. Today, almost 3 weeks later, she decides to check on our booking and she is informed that our payment is outstanding by R1500 because she changed the date. She never requested a change of date, and never confirmed one. When we asked to be moved back to our original booking, we were told we would have to pay an additional R31 000! Yes, you read that right... That would make it a total of R46 000 for 5 people to travel from JHB to CT! What then made things really frustrating is: customer service on Lift is only WhatsApp-based and you can't call anybody to query any concerns you have. The responses on the WhatsApp number are so robotic and impersonal... The person couldn't be bothered! If you have a complaint to escalate, you are given an email address, which just exacerbates the communication disconnect. The service rep even had the audacity to offer to cancel our flight and reimburse us into the Lift wallet, meaning we would still be forced to use their airline in the future anyway. Surely, this is ******ion of the most ******** degree! And for an airline that boasts to be SA's most flexible airline, LIFT Airline are the most inflexible, impersonal, uninterested airline I have ever used. At this rate, I would not only not recommend them, I would actively discourage everybody I know from using them.
0 replies
51 months ago
Horrible Experience
Complete incompetence, lack of professionalism, and disregard for clients by senior management On the 4th Jan, my wife booked a room for herself, and spoke to a laldy called Boitumelo. She then later requested for the booking to be moved to the 22nd both telephonically and by email, and received notification that it had been done. On the morning of the 22nd she missed a few calls from Boitumelo, and received an email asking if she still coming. My wife confirmed that she was. Boitumelo called two more times during the day to confirm that she is indeed coming. Again, my wife confirmed that she was. Then Boitumelo mentioned that the venue was hosting 4 weddings on the day and she was worried that it might be too busy and too loud, so she offered to book my wife into their overflow at Blueberry Hills Hotel, also in the area. My wife accepted. However, when she arrived at Blueberry Hills Hotel to check in, the booking had not been finalised. After a back and forth for an hour trying to get hold of the Garden Venue Hotel to confirm, she was eventually told that Boitumelo had knocked off for the day and there was nothing they could do. She decided to go directly to the Garden Venue to reclaim the room she had initially booked. She was told that there was never a room available as they were fully booked for the day. When she asked to speak to the manager, she was kept waiting for over an hour while the manager, a lady named Charmaine refused to come out because apparently she "didn't know what she was going to say" to the client. Apparently Boitumelo had lied about the available room, and that's why she tried to move my wife to the overflow. I eventually had to step in to intervene. Again we waited for another half ano hour before Charmaine came out and when she did, she was rude, made no apology and demanded to hear the whole story. After hearing the story, she said offered to book us back into the Blueberry Hills. At this stage we were furious and did not want to do any further business with either Hotel and demanded our money back, to which she responded that it would only be processed the next day as there was no cash on site. Had my wife come in from out of town, she would have been stranded with people who couldn't give the slightest damn about how exhausted she might have been or where she would have spent the night. I am dismayed, disappointed and infuriated. In a country rife with GBV and human trafficking, this was completely disgusting. I found Charmaine very cold, rude and unprofessional. Even after she requested the accountant to effect the refund immediately, she promplty left without acknowledging us or offering a genuine apology. The only almost hero in the story was Doddy, who was pretty much neutered and had no real power to do anything solid. But he at least cared enough to listen, empathise and apologise. I am dismayed, disappointed, disgusted and infuriated.
212 replies
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