Disappointed and Bad Customer service

I bought a roll of ClingWrap from a Supermarket and when I opened the box to use the CligWrap I found that it has absolutely no cling. It seems to be a normal roll of thin plastic on the roll. I phoned the Customer Care number which is on the box. Then a automated response was select 1 Sales and 2 for Finance and 3 fir all other queries. I selected 3 but answering machine to leave a message well nobody phoned me back. So I phoned again and selected 1 Sales exactly the same as 3. So I 0honed again and selected 2 Finance a lady answered the phone and I tried to explain to her what my complaint/ concern is about this company's product is but she was NOT interested in my complaint or even to listen to me. All she kept saying is that I must just take the product back to where I bought it and they will exchange the product for me. She also informed me that they absolutely don't deal directly will private persons/ clients and they only deal with companies that sell their products. I not sure what agreement this company has with the company's that sell their products but how will they only what the problem is with their product if the client does not inform them. I actually got the impression that this lady that spoke to me was annoyed because I dared to waste her time and dared to speak to her. REALLY REALLY BAD SERVICE FOR A BIG COMPANY LIKE THIS very disappointed.