K
Keith
Active since Sep 2021
20
Reviews
0
Industries
Reviews
20 reviews3 months ago
Bad service
I cancelled my DStv Premium subscription telephonically on 1 March 2026 at 09:06. I spoke to an agent named Mashoto Moretsele, who confirmed that the cancellation would be processed immediately and promised that my refund would be paid back to me within 5–7 days. However, by 11 March 2026 I had still not received my refund. I then went to the Multichoice office in George to enquire about the delay. Only at that point was I informed that Multichoice was waiting for certain documents from me before the refund could be processed. This was the first time I had heard about any documents being required, as the agent I spoke to on 1 March never mentioned this at all. (Multichoice can verify this in the recorded call, and I also have my own recording of the conversation.) After leaving the office, I phoned the Multichoice Call Centre again and spoke to another agent named Bianca. She confirmed that the documents were required and asked me to email them. I immediately gathered the three requested documents and sent them to Multichoice. Bianca also promised that she would call me back within 30 minutes to confirm that the documents had been received. She never called back. Today it is 13 March 2026 at 14:26, and I still have not received my refund. It is very concerning that for many years my monthly debit order was deducted from my bank account without any delays or complications, but when Multichoice owes a customer money, it seems that every possible delay and excuse is used to avoid paying the refund. I therefore demand a high-level investigation into this matter and request a written explanation from Multichoice senior management as to why my refund has still not been processed after all this time. This level of customer service is extremely disappointing.
0 replies
4 months ago
Excellent Service
I would like to share my sincere appreciation for the excellent service I received from Marius Tawse at the VOX George office. After several attempts and follow-ups with the VOX call centre to get specific information about my internet usage, I became quite frustrated as I struggled for days to get the answers I needed. I then decided to visit the VOX office in George, where the receptionist kindly referred me to Marius — and what a pleasant surprise that turned out to be. From the moment I met him, Marius was friendly, professional, and genuinely eager to help. He quickly understood my query, sorted everything out without delay, and provided the information I had been trying to obtain for days. What impressed me even more was that he took the time to listen to additional questions and concerns and addressed them with patience and care. Marius made me feel like a valued client, and his positive attitude and willingness to go the extra mile truly stood out. Service like this deserves recognition. Please convey my heartfelt thanks and appreciation to Marius for his outstanding service. Kind regards, Keith Lucas
1 reply
8 months ago
Staff and Call Centre agents not doing their work
I have on numerous occasions asked the staff at Game Harden Route Mall and the Game Customer Care Agents to please arrange that the Game Garden Route Mall telephone number be corrected on the Hame Garden Route Mall website because the number that is advertised ( 0861426032) on the Game George website does not work. Really this is very frustrating if you want to phone the business
3 replies
10 months ago
Excellent Service
I would just like to say a HUGE THANK you to the Gentleman from NSRI Wilderness with the green jacket on who just spoke to me at Vic Bay George at 14h50 on the 23 August 2025 and informed us that there is currently a very strong rip current at Vic Bay and he strongly suggested that we should take my Granddaughter and her friend out of the water because of the rip current. Sir I did not get your name but thank you very much for your advice which we immediately took and took the children out of the water. God Bless you Sir for your concern and your kindness
0 replies
10 months ago
Disappointed and Bad Customer service
I bought a roll of ClingWrap from a Supermarket and when I opened the box to use the CligWrap I found that it has absolutely no cling. It seems to be a normal roll of thin plastic on the roll. I phoned the Customer Care number which is on the box. Then a automated response was select 1 Sales and 2 for Finance and 3 fir all other queries. I selected 3 but answering machine to leave a message well nobody phoned me back. So I phoned again and selected 1 Sales exactly the same as 3. So I 0honed again and selected 2 Finance a lady answered the phone and I tried to explain to her what my complaint/ concern is about this company's product is but she was NOT interested in my complaint or even to listen to me. All she kept saying is that I must just take the product back to where I bought it and they will exchange the product for me. She also informed me that they absolutely don't deal directly will private persons/ clients and they only deal with companies that sell their products. I not sure what agreement this company has with the company's that sell their products but how will they only what the problem is with their product if the client does not inform them. I actually got the impression that this lady that spoke to me was annoyed because I dared to waste her time and dared to speak to her. REALLY REALLY BAD SERVICE FOR A BIG COMPANY LIKE THIS very disappointed.
0 replies
12 months ago
Excellent service
I just want to thank Game in George Western Cape for the excellent service and in specific Megan Saaiman of the Game George branch for the excellent and friendly service I received from her. She didn't only go the extra mile by went the extra 1000 miles for me. I have never ever received such exceptional service from a company employee as what I received from Megan Saaiman. Game can be very proud of such a dedicated employee that cares so much for her customers. I am sire the Store Manager was also involved but I dealt with Megan all the time. Thank you Megan it is people like you who makes customers to want to come back to Game to shop. Please convey my sincere appreciation and thanks to Megan and also the Manager if he was involved.
1 reply
12 months ago
Bad Service from DSTV Multichoice
DSTV please respond to my emails I have sent to you on which I get replies that the matter is being investigated but that is far this matter goes.My complaint has been ongoing for probably months now. Really I am sick and tired of being harassed by your Third Party business partners
0 replies
12 months ago
VERY VERY UNHAPPY PERSON
Discovery Bank you are the most irritating and annoying bank. Your Call Centre agents keep phoning me to try and sell your products to me. I DON'T WANT YOUR BANK PRODUCTS If was interested in your Bank products I will contact you myself. After my last review on Hellopeter a week or 2 ago I was assured by the person dealing with my last review I would not be contacted by a agent again. So last night 2 June 2025 at 18h11 I get another call from Discovery Bank Call Centre. What wrong with Discovery Bank
5 replies
13 months ago
Discovery Bank
I keep getting phone calls from Discovery Bank Credit Card Division. I don't know where they got my contact details from. I phoned in on the Discovery Bank Complaints telephone number 0800113007 and I spoke to a agent by the name of Andy. I explained my complaint to him and I asked him for a reference no for my complaint but he informed me that he can only give me a reference no if I have a profile with Discovery Bank which I don't have. I also asked Andy how Discovery Bank will be able to trace my recorded phone call and again he informed me that Discovery Bank can only trace recordings if one has a profile with Discovery Bank which I find very strange. I WANT TO KNOW WHO GAVE MY CONTACT DETAILS TO Discovery Bank.
4 replies
13 months ago
I have being having problems in registering my Online Account with Computershare for months
I have being having problems in registering my Online Account with Computershare for months. I have phoned their Call Centre on numerous occasions and spoken to different agents some said they could not help others said they would take the matter up with their IT Department. The problem is I am not receiving the e mails from Computershare so that I can confirm my email adres to finalize the Online Registration of my account with Computershare. Very bad service from a massive company like Computershare
5 replies
Review Distribution
5 Star
6 (30%)
4 Star
0 (0%)
3 Star
1 (5%)
2 Star
4 (20%)
1 Star
9 (45%)