Sale Targets or Customer Service Practice

I’m really aggrieved about the level of service delivery I received from the shop and disheartened that I’m stuck with clothes of more than 2k just because sales personnel suddenly don’t care because my request is against policies.

I bought clothes in January for my daughter just as she was about to start the academic year. She did not try the clothes on at the store because of health reasons, so we bought items she liked to try on at home and return what didn’t fit. To my disappointment, 90% of the clothes were small. The cuts sold by Clothing Junction are smaller compared to other retailers. The following weekend, since I work out of town. I went to the shop to return the items after realizing that they don’t have sizes for exchange. The sales lady made a comment about how the return will affect their sales however they will do several returns if we can’t find anything for exchange the following week. I then asked my mom to go try again during the week, which she did and they told her that they need my card since I used it for the sale. I went back that weekend and was told that they don’t have enough money to process the refund both in cash and from credit sales. I asked about how this back and forth will affect me as time is going and they haven’t received stock. They said that they are aware of the pending request and that it won’t affect me, that they will call or I should come again at the end of February. Due to other commitments I couldn’t go during the last week of Feb and went at the beginning of March, when I was turned back again due to “no funds” at the store. I went back last weekend to follow up since I didn’t receive any correspondence from them regarding stock or the status of my refund. This is the part that hurts me the most, the sales personnel denied ever receiving such a request though my receipt still has my details and the items they were checking sizes for when they wanted to do an exchange. They said that it’s been more than 30 days and therefore cannot assist because the company policy says they should process such requests within 30 days. I’m sitting with clothes for more than 2k and a response that it’s not their fault, no acknowledgment of their previous actions or promises. What am I supposed to do with clothes that don’t fit me which the store refused to refund. 2k is not a small amount, it’s hard earned money that could’ve been used for something else which I now clearly cannot.

This is really ********* behaviour which is going unchecked. We try to support small businesses and new businesses but if this is what it means to support SMME’s then I believe we have a really big problem at hand because how many more people will lose money due to this practice? I would truly advise that we refrain from this store and stick to its competitors because they’re clearly not ready to service communities or the public.