Worst courier company

Only gave a one star because zero aren't a option. I bought a christmas gift online and the company used cloud logistics as a courier service. Our parcel was send to secunda and was not on time before we needed to leave for holiday. One the 13 December 2024 we redirected the parcel to our holiday destination with the promise it will be on time for christmas. On Thursday 19 December with a struggle we got hold of a person who can help us. Our parcel was still in Secunda. With a promise our parcel will be delivered on the 24 December. No delivery!!! The delivery company in PE is closed and only will be opening in January. What a joke!!! Bad service. Will not recommend.