POOR QUALITY AND SERVICE FROM Cloud Nine and their Consultant (Sharon ****eran)

POOR QUALITY AND SERVICE FROM Cloud Nine and their Consultant!!!!!

On 06/10/2022 I purchased a bed from the mattress warehouse Randburg, when the bed was delivered and unwrapped by their drivers the base and the mattress were not the same size. I informed the sales consultant (Karabo Comely Masindi) about this and she advised they would leave the bed and make arrangements for an inspection with Cloud Nine, the manufacturer.

The inspection was arranged and done by Cloud Nine and it was confirmed the base and mattress were not the same size.

On 24/10/2022 Sharon ****eran from Cloud Nine contacted me to arrange an exchange for 02/11/2022 which did not happen nor did she bother to inform me that it will not be happening. On 03/11/2022 I contacted her and she dismissively said the mattress is not ready she will let me know when the exchange will be done.

After this two additional exchange dates were scheduled which did not happen and in every instance I had to follow-up with Sharon ****eran. I eventually informed her I do not appreciate her unprofessional dismissive attitude towards me.

On 15/11/2022 after numerous attempts on my part to arrange the exchange it finally happened and AGAIN the mattress was the incorrect size. I immediately informed Cloud Nine and advised I will be requesting a refund of my money as clearly quality delivery to me is not a priority.

Also I must mention that their drivers did not call to provide an ETA and when at my gate did not identify themselves. I informed Cloud Nine of the discomfort I have with this as it greatly compromises my safety and security. Like many things this was not addressed at all.

on 16/11/2022 Sharon ****eran called and requested they upgrade my mattress as an apology and assured me it will be delivered on 17/11/2022. Around 2pm she sent a very nonchalant email saying there is no stock and it will take around 3 weeks to delivery.

When I refused this unreasonable wait time Sharon ****eran went silent.

I am addressing the matter with the Mattress Warehouse who facilitated the purchase however the unprofessional and poor service received from Sharon ****eran was appalling to say the least. I urge Cloud Nine to better train their consultants starting with honesty as a value.