CN
Cloud Nine
Unclaimed Business
CN
AI Review Summary
Based on recent customer reviews, Cloud Nine Beds faces significant criticism around product quality and after-sales support. Multiple customers report mattress sagging within weeks of purchase, along with squeaking bases and protruding springs. A recurring frustration is the lack of response to warranty claims, with customers describing ignored emails, unanswered online complaints, and prolonged resolution timelines. Some customers feel the brand's quality has declined considerably over the years. Positive feedback highlights friendly in-store staff at certain branches and long-term brand loyalty from satisfied customers.
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(33.3%)
2(33.3%)
1(33.3%)
5(0%)
4(0%)
3(33.3%)
2(33.3%)
1(33.3%)
Frequently Asked Questions About Cloud Nine
Based on recent customer reviews, Cloud Nine Beds faces significant criticism around product quality and after-sales support. Multiple customers report mattress sagging within weeks of purchase, along with squeaking bases and protruding springs. A recurring frustration is the lack of response to warranty claims, with customers describing ignored emails, unanswered online complaints, and prolonged resolution timelines. Some customers feel the brand's quality has declined considerably over the years. Positive feedback highlights friendly in-store staff at certain branches and long-term brand loyalty from satisfied customers.
Cloud Nine has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Cloud Nine across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencenS
ndishana S
1 reviews | Active since Jan 2020
30 Oct 2025, 07:43
I got a response fro...
I got a response from cloud nine after hello Peter intervened, just waiting for an exchange
Helpful (0)
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ndishana S
1 reviews | Active since Jan 2020
30 Oct 2025, 07:43
I got a response fro...
I got a response from cloud nine after hello Peter intervened, just waiting for an exchange
0
Replies (0)TG
Thando G
1 reviews | Active since Jan 2020
14 Oct 2025, 07:59
Review for Cloud Nine (via Sleepmaster Rustenburg, Waterfall Mall)
On 06 August 2025, I used a surprise monetary gift from a friend to finally replace my old bed , one I’d owned for over eight years after buying it for R4,500. This time, I wanted to invest in better sleep and comfort, so I chose a Cloud Nine foam bed. I thought I was upgrading. Turns out, I was wrong. Barely two months later, on 14 October 2025, I was jolted awake by a loud pop. One of the bed’s legs had snapped. At first, I assumed maybe it hadn’t been assembled properly, but when I turned it over, I saw the leg was completely broken. It didn’t make sense, Cloud Nine was supposed to be a top-tier brand. Something in me had wanted to stick with the brands I grew up trusting, but I decided to give this one a chance. Big mistake. This morning, I went back to Sleepmaster Rustenburg (Waterfall Mall) with my receipt to report the fault. The staff weren’t even surprised. Apparently, they deal with broken legs from this brand almost every week, they’re even running out of replacements. They called the Cloud Nine rep, who didn’t seem bothered at all, which says a lot. I’m not in a position to easily spend R7,000 cash on a bed, but this was supposed to be a worthwhile investment in my rest and wellbeing. Instead, I’m left disappointed and frustrated. At this rate, it looks like I’ll be back every few months for another leg replacement. Definitely not the quality or service I expected from Cloud Nine.
Helpful (0)
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Thando G
1 reviews | Active since Jan 2020
14 Oct 2025, 07:59
Review for Cloud Nine (via Sleepmaster Rustenburg, Waterfall Mall)
On 06 August 2025, I used a surprise monetary gift from a friend to finally replace my old bed , one I’d owned for over eight years after buying it for R4,500. This time, I wanted to invest in better sleep and comfort, so I chose a Cloud Nine foam bed. I thought I was upgrading. Turns out, I was wrong. Barely two months later, on 14 October 2025, I was jolted awake by a loud pop. One of the bed’s legs had snapped. At first, I assumed maybe it hadn’t been assembled properly, but when I turned it over, I saw the leg was completely broken. It didn’t make sense, Cloud Nine was supposed to be a top-tier brand. Something in me had wanted to stick with the brands I grew up trusting, but I decided to give this one a chance. Big mistake. This morning, I went back to Sleepmaster Rustenburg (Waterfall Mall) with my receipt to report the fault. The staff weren’t even surprised. Apparently, they deal with broken legs from this brand almost every week, they’re even running out of replacements. They called the Cloud Nine rep, who didn’t seem bothered at all, which says a lot. I’m not in a position to easily spend R7,000 cash on a bed, but this was supposed to be a worthwhile investment in my rest and wellbeing. Instead, I’m left disappointed and frustrated. At this rate, it looks like I’ll be back every few months for another leg replacement. Definitely not the quality or service I expected from Cloud Nine.
0
Replies (0)nS
ndishana S
1 reviews | Active since Jan 2020
7 Oct 2025, 15:05
I purchased a mattress in December 2023 and less than 18months it's got a bump
I purchased a mattress in December 2023 and less than 18months it's got a bump. They came and assessed, now they claim according to their standard it is fine, which I'm not happy about it.
Helpful (0)
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ndishana S
1 reviews | Active since Jan 2020
7 Oct 2025, 15:05
I purchased a mattress in December 2023 and less than 18months it's got a bump
I purchased a mattress in December 2023 and less than 18months it's got a bump. They came and assessed, now they claim according to their standard it is fine, which I'm not happy about it.
0
Replies (0)CC
Carla C
1 reviews | Active since Jan 2020
28 Aug 2023, 15:42
Excellent Customer service
Thank you so much for excellent customer service from cloud nine. They replaced my old mattres with a new one for a fraction of the cost. Please do not hesitate to buy a cloud nine bed.
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Wandisa N
1 reviews | Active since Jan 2020
18 Nov 2022, 11:05
POOR QUALITY AND SERVICE FROM Cloud Nine and their Consultant (Sharon ****eran)
POOR QUALITY AND SERVICE FROM Cloud Nine and their Consultant!!!!! On 06/10/2022 I purchased a bed from the mattress warehouse Randburg, when the bed was delivered and unwrapped by their drivers the base and the mattress were not the same size. I informed the sales consultant (Karabo Comely Masindi) about this and she advised they would leave the bed and make arrangements for an inspection with Cloud Nine, the manufacturer. The inspection was arranged and done by Cloud Nine and it was confirmed the base and mattress were not the same size. On 24/10/2022 Sharon ****eran from Cloud Nine contacted me to arrange an exchange for 02/11/2022 which did not happen nor did she bother to inform me that it will not be happening. On 03/11/2022 I contacted her and she dismissively said the mattress is not ready she will let me know when the exchange will be done. After this two additional exchange dates were scheduled which did not happen and in every instance I had to follow-up with Sharon ****eran. I eventually informed her I do not appreciate her unprofessional dismissive attitude towards me. On 15/11/2022 after numerous attempts on my part to arrange the exchange it finally happened and AGAIN the mattress was the incorrect size. I immediately informed Cloud Nine and advised I will be requesting a refund of my money as clearly quality delivery to me is not a priority. Also I must mention that their drivers did not call to provide an ETA and when at my gate did not identify themselves. I informed Cloud Nine of the discomfort I have with this as it greatly compromises my safety and security. Like many things this was not addressed at all. on 16/11/2022 Sharon ****eran called and requested they upgrade my mattress as an apology and assured me it will be delivered on 17/11/2022. Around 2pm she sent a very nonchalant email saying there is no stock and it will take around 3 weeks to delivery. When I refused this unreasonable wait time Sharon ****eran went silent. I am addressing the matter with the Mattress Warehouse who facilitated the purchase however the unprofessional and poor service received from Sharon ****eran was appalling to say the least. I urge Cloud Nine to better train their consultants starting with honesty as a value.
Helpful (0)
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Wandisa N
1 reviews | Active since Jan 2020
18 Nov 2022, 11:05
POOR QUALITY AND SERVICE FROM Cloud Nine and their Consultant (Sharon ****eran)
POOR QUALITY AND SERVICE FROM Cloud Nine and their Consultant!!!!! On 06/10/2022 I purchased a bed from the mattress warehouse Randburg, when the bed was delivered and unwrapped by their drivers the base and the mattress were not the same size. I informed the sales consultant (Karabo Comely Masindi) about this and she advised they would leave the bed and make arrangements for an inspection with Cloud Nine, the manufacturer. The inspection was arranged and done by Cloud Nine and it was confirmed the base and mattress were not the same size. On 24/10/2022 Sharon ****eran from Cloud Nine contacted me to arrange an exchange for 02/11/2022 which did not happen nor did she bother to inform me that it will not be happening. On 03/11/2022 I contacted her and she dismissively said the mattress is not ready she will let me know when the exchange will be done. After this two additional exchange dates were scheduled which did not happen and in every instance I had to follow-up with Sharon ****eran. I eventually informed her I do not appreciate her unprofessional dismissive attitude towards me. On 15/11/2022 after numerous attempts on my part to arrange the exchange it finally happened and AGAIN the mattress was the incorrect size. I immediately informed Cloud Nine and advised I will be requesting a refund of my money as clearly quality delivery to me is not a priority. Also I must mention that their drivers did not call to provide an ETA and when at my gate did not identify themselves. I informed Cloud Nine of the discomfort I have with this as it greatly compromises my safety and security. Like many things this was not addressed at all. on 16/11/2022 Sharon ****eran called and requested they upgrade my mattress as an apology and assured me it will be delivered on 17/11/2022. Around 2pm she sent a very nonchalant email saying there is no stock and it will take around 3 weeks to delivery. When I refused this unreasonable wait time Sharon ****eran went silent. I am addressing the matter with the Mattress Warehouse who facilitated the purchase however the unprofessional and poor service received from Sharon ****eran was appalling to say the least. I urge Cloud Nine to better train their consultants starting with honesty as a value.
0
Replies (0)CP
Christina P
1 reviews | Active since Jan 2020
20 Aug 2022, 07:17
Cloud 9! WORST BUY EVER!!!
We bought a Cloud 9 chiroflex and had complaints about this bed from the start. They have exchanged it before but same problem happens over and over again. My husband bought this bed because I have back problems and it actually just made my back hurt even more. My husband is also struggling with his back now, we had an assessor come out and they said they will replace the base of the bed because that is where it seems to be the problem (I personally think the whole bed is the problem.) The new base was suppose to be delivered end of July 2022 but it never came and now the assessor doesn't pick up his phone and head office just repeatedly say they will get back to us. This is like the worst bed I ever had, not back friendly and will not suggest this bed for anyone!
Helpful (0)
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Christina P
1 reviews | Active since Jan 2020
20 Aug 2022, 07:17
Cloud 9! WORST BUY EVER!!!
We bought a Cloud 9 chiroflex and had complaints about this bed from the start. They have exchanged it before but same problem happens over and over again. My husband bought this bed because I have back problems and it actually just made my back hurt even more. My husband is also struggling with his back now, we had an assessor come out and they said they will replace the base of the bed because that is where it seems to be the problem (I personally think the whole bed is the problem.) The new base was suppose to be delivered end of July 2022 but it never came and now the assessor doesn't pick up his phone and head office just repeatedly say they will get back to us. This is like the worst bed I ever had, not back friendly and will not suggest this bed for anyone!
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Replies (0)PM
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roshnie M
1 reviews | Active since Jan 2020
10 Feb 2015, 07:32
PATHETIC SERVICE
I have contacted the service department 4 months after purchasing my cloud 9 iron. The iron was not heating properly. Sharon Sables had assisted me and sent it in for repairs. When I had received the iron after repairs it was still not heating properly. I had contacted Desmond Richardson who had informed me that because the iron was in for repairs previously, I would have to bear the postage costs. Further mail and telephonic contact with Desmond proved futile. I had contacted the Manager Craig on 4 February 2015 and he assured me that he will get a rep from Durban to contact me but to date no one has contacted me. Cloud 9 aftersales service is pathetic. I would like them to refund me with my money to purchase cheap iron off the streets. I am sure this would work better than the Cloud 9 iron that I currently have.REALLY DISAPPOINTED IN CLOUD 9. I HAVE ADVISED MY FRIENDS AND FAMIILY NEVER TO PURCHASE CLOUD 9 AND I WILL CONTINUE TO SPREAD THE WORD ON THE PATHETIC SERVICE IS MY QUERY IS NOT RESOLVED IMMMEDIATELY. NO REPAIRS, I JUST WANT A REFUND.
Helpful (0)
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roshnie M
1 reviews | Active since Jan 2020
10 Feb 2015, 07:32
PATHETIC SERVICE
I have contacted the service department 4 months after purchasing my cloud 9 iron. The iron was not heating properly. Sharon Sables had assisted me and sent it in for repairs. When I had received the iron after repairs it was still not heating properly. I had contacted Desmond Richardson who had informed me that because the iron was in for repairs previously, I would have to bear the postage costs. Further mail and telephonic contact with Desmond proved futile. I had contacted the Manager Craig on 4 February 2015 and he assured me that he will get a rep from Durban to contact me but to date no one has contacted me. Cloud 9 aftersales service is pathetic. I would like them to refund me with my money to purchase cheap iron off the streets. I am sure this would work better than the Cloud 9 iron that I currently have.REALLY DISAPPOINTED IN CLOUD 9. I HAVE ADVISED MY FRIENDS AND FAMIILY NEVER TO PURCHASE CLOUD 9 AND I WILL CONTINUE TO SPREAD THE WORD ON THE PATHETIC SERVICE IS MY QUERY IS NOT RESOLVED IMMMEDIATELY. NO REPAIRS, I JUST WANT A REFUND.
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