Review for Cloud Nine (via Sleepmaster Rustenburg, Waterfall Mall)

On 06 August 2025, I used a surprise monetary gift from a friend to finally replace my old bed , one I’d owned for over eight years after buying it for R4,500. This time, I wanted to invest in better sleep and comfort, so I chose a Cloud Nine foam bed. I thought I was upgrading. Turns out, I was wrong.

Barely two months later, on 14 October 2025, I was jolted awake by a loud pop. One of the bed’s legs had snapped. At first, I assumed maybe it hadn’t been assembled properly, but when I turned it over, I saw the leg was completely broken. It didn’t make sense, Cloud Nine was supposed to be a top-tier brand. Something in me had wanted to stick with the brands I grew up trusting, but I decided to give this one a chance. Big mistake.

This morning, I went back to Sleepmaster Rustenburg (Waterfall Mall) with my receipt to report the fault. The staff weren’t even surprised. Apparently, they deal with broken legs from this brand almost every week, they’re even running out of replacements. They called the Cloud Nine rep, who didn’t seem bothered at all, which says a lot.

I’m not in a position to easily spend R7,000 cash on a bed, but this was supposed to be a worthwhile investment in my rest and wellbeing. Instead, I’m left disappointed and frustrated. At this rate, it looks like I’ll be back every few months for another leg replacement. Definitely not the quality or service I expected from Cloud Nine.