CC
Carla C
Active since Feb 2022
4
Reviews
0
Industries
Reviews
4 reviews32 months ago
Excellent Customer service
Thank you so much for excellent customer service from cloud nine. They replaced my old mattres with a new one for a fraction of the cost. Please do not hesitate to buy a cloud nine bed.
0 replies
32 months ago
Excellent customer service and delivery.
Thank you so very much for excellent service. I had a complaint about my bed and after sending an email, your exceptional customer care service exchanged my base. If you want to buy a bed, don't hesitate to use the mattress warehouse. Also a shout-out to Justin and Bradley for the professional and efficient delivery they provided and for setting up my new bed. Thank you all.
132 replies
33 months ago
Telkom. NEVER EVER SUPPORT THEM
I contacted Telkom on 5 April 2023 on their website. The sales department contacted me and I asked for Fibre. During my phonecall, I clearly asked if the amount of R720 will be the final and only amount I will be paying as I do not have more money than that. The sales lady said yes. I asked her If there will be any additional or hidden fees. She ensured me that there will not. I asked her if I would need my current DSL line and she said no. I asked her to cancel it and she assured me she would. THIS IS THE WORST COMPANY IN SOUTH AFRICA. 2 months later, my account was +- R1700 PER MONTH instead of R720. My dsl line was not cancelled. Here began my trying, infuriating and impossible to deal with journey. I phoned the accounts department as I was first redirected there by the sales Dept. The accounts department referred me back to the sales department as the wrong product was added to my account. The sales could once again not help me because I had to settle an account that was billed incorrectly. So I had to first pay for the incorrect product before the sales could correct it but the billing was wrong so I could not pay for something I did not order. From one dept to the other. Everybody shrugs their shoulders. I went into a shop and still they could not help me. I once again called billing. At long last, the amounts outstanding was corrected and I paid my account. This gave sales the access to change my product. Only to hear that the fibre I ordered for R720 are not available any longer even though it was available on 5 April when I ordered it. On top of that, my dsl line was cancelled by the sales Dept as promised, but the cancellation order was never honoured. So they want me to pay for a line I no longer use and they want me to pay 2 months' extra installments even though I did my duty by cancelling it on 5 April. I probably went into the store 4 times. I spoke on the phone with this company more than 10 times. The amount of *********** people working at this establishment is to say the least: SHOCKING! I am a customer. I cannot contact Telkom. When going on the website, logging in to my portal looking for contact numbers, I am left with NOTHING. This past 4 weeks I have been jumping through hoops. Last week I went into the Worcester branch to enquire about loading the correct R720 fibre line to be billed monthly. Just to discover that Telkom has again billed me for my dsl line and the incorrect amount for my fibre. In the mean time they want me to pay my incorrect accounts or they just cut off my internet access. At the end of the day, Worcester branch's manager started to investigate my case. The lady came out of the manager's office and told me that there is good news. The manager is finding out and getting some info as to what is wrong. She asked for my email address and cellphone number. On Friday 14 July 2023 I received a notification that my fault has been logged with an accompanying reference number 72855564. Today. Tuesday 18 July 2023, I received a notification that my fault has been attended to and that it is closed. I do not know what was done or if anything is resolved. But tonight. I DO NOT HAVE ANY INTERNET. SO WHAT IS THIS PAY PAY PAY PAY. AND DO NOT EXPECT ANY SERVICE WHATSOEVER. I WISH THERE WAS AN OPTION TO GIVE THEM ZERO STARS. IS THERE ONE. I BEG FOR ONE, ONLY ONE COMPETENT EMPLOYER AT TELKOM TO HELP ME RESOLVE THIS. Apparently more than 10 phone calls and more than 4 visits to a branch isn't enough to be helped. As long as you pay, they are happy. WHAT MUST I DO!!!!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
0 replies
50 months ago
1 Star is too many for Sanlam. Wish I could give 0
On 26 January I made contact with Sanlam. I wanted to invest a bit of money. After 2 weeks, the papers were signed and sent to them. I gave notice to my 24hour bank account to transfer the money to my current account so Sanlam could extract it via debit order. I waited and waited for the debit to go off (which they claimed would take 3 days max). Almost a week later no withdrawal was made. I had to contact them (they didn't bother to communicate) to ask what was wrong. They informed me that my fica document was in the incorrect format. It must be PDF. I sent it to them again in pdf format this time. And the waiting started again. Again the debit didn't go off. AGAIN I was the one who had to contact THEM, because apparently if something is faulty, they just throw the paperwork on a desk somewhere and forget about it. This time (according to them) my e-signature was incorrect. I had to sign again and submit it. After they informed me of this, I decided that I would not continue with the investment anymore. I informed them of my decision and did not sign any additional forms. Because my e-signature was incorrect, they could not proceed with the transaction. WRONG! The next morning I received an e-mail welcoming me to Sanlam collective investments. I immediately replied to say that the transaction must be stopped immediately. WHY IS IT THAT WHEN I WANTED TO WITHDRAW, MY E-SIGNATURE ALL OF A SUDDEN WAS CORRECT NOW?????!!!!! I did not sign any additional forms. They replied to my e-mail where I tried to cancel the transaction that they are unable to do so because the notice was sent to the bank already. I phoned them stating that I want to reverse it. They then told me that it cannot be reversed now. I should let the debit go off, wait 15 days, complete the paperwork to have the money returned to me and then they can give it back. I asked what the fees would be if I want to do that because the broker fee was to be R300. The person asked me what I meant. I asked if the R300 for services NOT Rendered will be deducted from the lump sum I am investing. He said yes!!!!!!! I am FURIOUS!!! I then told the person on the phone that I will transfer the money back to my 24 hours notice account and pay a fine towards my bank for a debit not going off rather than paying 1c to Sanlam for the horrible service they give. I transfered the money back to my savings account but the debit went off anyway. NOT once but TWICE!!!!! I do not have an overdraft facility, but an amount of R20 000 was debited to my bank account without my concent. Basically, they stole my money with a signature that was not valid (according to them) and they did it twice (I only signed for R10000 which I canceled 3 times), claiming a fee for services rendered (which was not rendered). Now I'm wondering if the service fee will double since they decided to debit my account twice with one form submitted. They will probably want R600 now instead of R300. I reversed the debit order with my bank. Will see if it goes through.
53 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (50%)