roshnie M

PATHETIC SERVICE

I have contacted the service department 4 months after purchasing my cloud 9 iron. The iron was not heating properly. Sharon Sables had assisted me and sent it in for repairs. When I had received the iron after repairs it was still not heating properly. I had contacted Desmond Richardson who had informed me that because the iron was in for repairs previously, I would have to bear the postage costs. Further mail and telephonic contact with Desmond proved futile. I had contacted the Manager Craig on 4 February 2015 and he assured me that he will get a rep from Durban to contact me but to date no one has contacted me. Cloud 9 aftersales service is pathetic. I would like them to refund me with my money to purchase cheap iron off the streets. I am sure this would work better than the Cloud 9 iron that I currently have.REALLY DISAPPOINTED IN CLOUD 9. I HAVE ADVISED MY FRIENDS AND FAMIILY NEVER TO PURCHASE CLOUD 9 AND I WILL CONTINUE TO SPREAD THE WORD ON THE PATHETIC SERVICE IS MY QUERY IS NOT RESOLVED IMMMEDIATELY. NO REPAIRS, I JUST WANT A REFUND.