1 reviews | Active since Member
My experience with CMH East Rand has been extremely disappointing. I initially took my vehicle in to have the water pump replaced, and I paid R9,600 for the repair. After collecting the vehicle and once the repair had already been paid for and supposedly completed, I noticed that the cooling system was leaking, which had not been an issue before the vehicle went in for the repair. While dealing with that issue, I also discovered that the cooling fan was not working properly and was making unusual noise. When I returned to the dealership to raise this concern, I was given several different explanations as to why the fan was not functioning. Instead of properly addressing the concern, I was informed that a new quote would need to be prepared for an additional R14,000. This situation is extremely frustrating because these issues only appeared after the vehicle had been repaired and returned to me. As a customer, I expected the repair to be done properly and for the vehicle to be returned in good working condition. At this point I am questioning the quality of workmanship and the transparency of the diagnostics provided. Customers should not have to face additional repair costs for problems that arise immediately after a major repair has been completed and paid for. I hope CMH East Rand reviews this matter seriously and works toward resolving it fairly.