Repair fail

HelloPeter (Maximum Impact, Public‑Facing)

CMH East Rand Boksburg & Stellantis SA – Unacceptable 3‑Month Vehicle Downtime. After purchase at a dealer i was only driving it for 3 months. And been paying for more than 6 months now.

I am lodging a formal complaint against CMH East Rand Boksburg and Stellantis South Africa (Jeep SA) regarding the unacceptable handling of my Jeep Renegade, which has been off the road since 3 December 2025.

Timeline

21 November 2025 – Vehicle serviced by CMH East Rand Boksburg One week later – Vehicle broke down 3 December 2025 – Vehicle delivered to CMH East Rand Boksburg As at 2 March 2026 – Vehicle still unrepaired (almost three months) Issues

There has been little to no proactive communication from either CMH or Stellantis. I have received contradictory explanations: incorrect parts ordered, wrong vehicle details supp****, missed ETAs, and internal workshop confusion. CMH admitted their workshop mistook a Fiat ECU for my Jeep ECU when it arrived in January. I am now advised that CMH cannot install the ECU without overseas technical guidance, raising serious concerns about dealer capability. Responsibility between CMH and Stellantis is unclear, leaving the customer to constantly chase updates at personal cost. Despite promises of follow‑ups, no meaningful progress has been made. Impact

I rely on my vehicle for work. I have been without my car for nearly three months. I have incurred ongoing transport costs. No proper mobility solution has been provided. Conclusion

It is completely unacceptable for a vehicle under warranty to stand at a dealership for nearly three months with no accountability, urgency, or clear repair plan.

What I Am Demanding

Immediate confirmation of the status and location of the correct ECU A firm repair completion date Senior management intervention from both CMH and Stellantis South Africa

This matter has gone on far too long and falls well below acceptable customer service standards.