Overcharged & Mediocre Service

I serviced my motorcycle at Honda Menlyn. In an attempt to stay diplomatic, I'll list the facts: 1. I was charged R187 to change a bulb. 2. I asked them to attend to the brake not being sharp enough. They recommended replacing the brake pads. But then there was almost no brake when I drove from the dealer. (maybe this is normal, it just seems a bit dangerous). 3. I was asked to fork out R1200 (labour 1.5 hours) to replace the sprocket rubber dampers (excluding the part). This price didn't feel right, so I took the part and the bike to Bike Service Centre and they replaced it for R200 in less than 30 minutes. 4. Honda always charges me for 3 litres of engine oil, even though the bike takes less than 2 litres. Maybe it's acceptable to pay for something that you don't get, I don't know.

Maybe a general comment (for all dealerships). I feel there is a disconnect between the customer and the technician. On the bike, I had a misalignment between two panels near the steering wheel, and I asked them to check it out. It was suggested to replace the handlebars and weights. Thinking about it logically, it did not make sense that it would solve the issue since it's not even physically connected. So I'm still wondering if the technician understood my request. Due to my suspicion, I requested them not to replace it (a further R2500 avoided). Maybe an effort can be made to ensure there is good communication (both ways) between the technician and the customer.

Lastly, I don't think paying thousands of rands extra just to get the Honda service stamp is worth it. I've had a great experience at Bike Service Centre and I'll probably take my motorcycle there in the future.

Many thanks Jacques