1 reviews | Active since Member
Shockingly bad sales experience. I bought 2 Motorcycles cash from CMH Menlyn Honda Motorcycles. Let’s start off with I was quoted by an inexperienced “trainee” person, a price on the Saturday, then on Monday when I went to test-drive the motorcycle, we discussed the pricing again for the 2 motorcycles. I was again told the pricing as per the previous Saturday. On Tuesday morning as I was leaving to go and sign and pay for the 2 motorcycles, I received a call from the same person I had been dealing with saying “Morning, I have some very bad news for you, I gave you the wrong price. The bike costs R40K more.” After much fighting with the sales manager and the Dealer Principal, I got a R5K discount. I was told that the “Trainee” looked at the incorrect column. He gave me a price, went to confirm the price on the spread sheet, and then said yes that the price, and then confirmed the price again 2 days later. I was told the bikes had to go through a PDI in workshop, Roadworthy, and then a valet as the were both second hand. So 2 days go past and I go collect the 2 bikes. Firstly, nothing on the 2 bikes was explained on their operation in terms of fancy features etc. both bikes were handed over with almost no fuel in (reserve). There was no joyous occasion like a ribbon on the bikes or anything, not even as much as a chocolate as a gift. A tank of fuel would have been nice. The smaller bike (for my wife) had a dry chain, and evidence of rust on chain, there was mud from the previous owners’ farm still on the bike when you looked closer and underneath. The clutch was incorrectly set, and bike doesn’t idle properly (with or without choke). My bike was given to me with less than 1mm remaining on the brake pads, how this even got through the workshop inspection and even more the roadworthy centre is beyond me. I made an appointment with the dealer principal to sort out issues, he set the date and time, he was not even at the dealership at the time he nominated. Total disrespect for the client. 2 months later and 1 single phone call to see if we are happy with the bikes, or is all ok? This is to the worst dealership that I have ever encountered in more than 30 years. If there was a zero star rating, then that’s what they would get.
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