CMH KEMPSTER FORD GEZINA BRANCH

Here is my letter of dismay to CMH Kempster Ford Guest Experience Manager. Dear Chamoney Berrage, I am an old client at Ford Gezina branch, buying spares and doing repairs at your workshop on my Ford Ranger bakkie. When a problem was not solved, I took it back and normally the matter was resolved as one would expect from a professional and reputable company. I visited the workshop on 2/2/2022 and spoke to a mechanic (very helpful person) about my bakkie aircon that does not make cold air. He offered to quickly look and removed a pipe cover lid and according to him what came out was air and that the aircon gas was low and in-effective. At the same time, we saw that the alternator fanbelt was damaged. I made a booking for the aircon service and replacement of all three fanbelts necessary to be done on 03/02/2022. I was able to purchase two of the three fanbelts and gave it to them when booking in my bakkie and asked that they replace those two and find the third one which was the aircon fanbelt and naturally service the aircon. When I collected my vehicle after a payment of R2405,05, I found that the aircon was still faulty as it did not blow any cold air, in fact hot air came out. I phoned and re-booked the vehicle for 08/02/2022, In the afternoon The front office phoned me to inform me that the vehicle was taken by your driver at Ford to Yskop refrigeration in Louis Trichard Street. That was disturbing to say the least because first of all I should have been asked beforehand if another person may drive the vehicle, my vehicle is only insured when I drive it as default driver. If your driver makes an accident, I stand to lose the vehicle completely and the loss is mine. I later told the lady at Ford I will collect it at Yskop myself, For the above reason and according to her they were still in proses of running tests on the aircon and it was already 16:00 in the afternoon. A guy at Yskop told me it was fine, then I asked a technician to come with me and test it, he saw that the aircon did not kick in and was not blowing cold air, upon telling this to the manager, he then said it was a pipe on the condenser that needs to be replaced at a cost of R2500. Therefore, it is clear they did not run tests. I went to Ford Gezina workshop and asked to speak to the manager on 10/02/2022. I feel that paying R2405.05 for only replacing three fanbelts at Ford and providing two of the belts is a RIPP-OFF, and that I should be compensated for the aircon costs as it is still faulty. The manager told me it is first line of repair and if it does not work it is to bad, you still pay, he also admitted that the aircon could be checked for leaks (as it is the problem) and that a specific compound is used to detect the aircon gas (thus finding the leakage point), and mentioned that they cannot do this or check inside the cabin for such leaks, so if they are aware of this surely they should have told me this in the first place and arranged for the bakkie to be tested for leaks at Yskop IN THE FIRST PLACE and let ME take the vehicle to them. The manager refused to re-compensate that cost, upon telling him that this is a rip-off of clients, and I will take the matter further, he arrogantly replied that I can do so. This is rude behavior from a high-ranking official at your company. I do intent to take this to the consumer council and the website called “Hello-Peter” so other Ford clients can see what they can expect to receive. Since this is the attitude, I do not consider buying Ford again because of this un-acceptable service. I am writing this letter to you to address the matter and get it satisfactory resolved before I proceed with the above.