1 reviews | Active since Member
Never buy a used vehicle here!!!!!
We recently bought a vehicle from them (it was a trade in), they assured us that the vehicle was in good condition and that it had been thoroughly checked and everything was up to standard. Barely a day after driving the vehicle it started popping up ‘malfunction’ and ‘engine’ warning lights, So we contacted them and they indicated that they’re aware of the issue so they’ll take the car and sort it out, in the meantime they will offer my wife a courtesy car to drive while they attend to our vehicle ( but we still had to beg and grovel for that vehicle) 🙄.
So eventually they took the car in and took it to some mechanic who was supposedly fixing an airmatic sensor, and after a few days they returned the vehicle and assured us that the vehicle was now fine. Immediately after receiving the vehicle back, the engine light popped up again so we decided to take the car to our nearest Mercedes Benz so they could have a look and we notified Pieter ( the manager who will never answer your call) that we are taking it to Mercedes and that they will have to be held liable, he agreed.
But why, after Mercedes has inspected the vehicle and sent us a quote of the issues that need immediate attention, Pieter then decides to private message Mercedes to have some of the items on the quote removed ( without notifying us by the way)?? even after Mercedes Benz persistently advised against it, Pieter insisted that the items be removed from the quote or else they wouldn’t pay. So Mercedes did as instructed.
A day after fetching the vehicle, the initial airmatic ‘malfunction’ which Pieter had supposedly taken the vehicle to his mechanic to fix, came back on again, so we took the vehicle back to Mercedes Benz and they ran a diagnostic check, then notified us that the airmatic system has a leak and it is not among the things they were authorised to attend to when the vehicle came in. It’s been about a month of having the vehicle but we haven’t even spent a full week with the vehicle.
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