Worst experience ever from a bunch of incompetent people

Took my car for a Service in July then a few weeks later the oil light come on. Which was weird but I got worried almost filled it up with oil again. Took a picture then forwarded it to my husband he said no don't put oil . He contacted them and took the car in for them to check. Only to find out that they forgot to reset the clock. Then later I also discovered that my book was never stamped or signed for the service done.

We reported that the car was running heavy on fuel. Dianostics never picked up a problem. Two months later my car misfires took it back to Ford Hatfield they gave us a quote for R8000 then later another quote now for R54 000 which I had to pay out of my pocket. Because apparently my insurance King Price refused to pay the amount because the work to be done was in the head of the engin and not in the engine itself. My extended warranty only covers for the engine and not the head.

Ford have been giving me the run around they can't even provide me with a proper report of what was done on the vehicle. It's almost 4 months later and I still sit with no car . Now they coming back and telling me that the car is still misfirering and wants to charge me an additional R40 something thousand rand. I feel my car was misdiagnosed.

And obviously they will not admit it. My insurance contacted the person we have been dealing with. The person is named Morne and he told the insurance he can't remember all the work done on the car. Now my insurance is not paying a cent saying they can't validate the work done on the vehicle. I have asked for reports to submit with no success only excuses left and right. The Manager also of no use . Making empty promises that he will give me all the necessary documentation till this day I'm waiting. I regret the day I took my Ford Kuga there. Worst experience ever and what a financial burden. If I could give them a minus zero I would do that. I feel so cheated