Angry over Ford service

I am very disgusted and angered by Ford. My car has been with them for almost 2 weeks now and they tell me it's still being repaired. Last week I called and was told that the cylinder heads were with engineering and today I am being told the same story. I am now convinced that Ford is not a brand to be reckoned with. I am always receiving bad service at Ford Pretoria north, but now they have broken the camels back. I want my vehicle by monday. The other day my husband did a surprise visit and when he got there, no one was working on our vehicle. I am done with Ford. I would rather be associated with a brand that knows how clients are to be treated.