If Rude & Arrogant was a person - I met her today at Mazda Umhlanga!!!!

Went to Mazda Umhlanga this morning around 10am, met Debra the "Service Manager" explained my 2016 CX5 engine came on and asked if a technician could assist to check the diagnostics which I was willing to pay for. Well......we were left in th waiting area while she sat at her desk for an HOUR - when I asked would we be assisted she said "maybe in the afternoon!" I have never met such an unhelpful and "dont care"person or received such arrogance at ANY Mazda outlet. The service at this branch seriously needs attention! We were ladies travelling from Umhlanga to Jhb and needed a little help from Mazda.....this was most distasteful!!!!! Disgusted is an understatement!