Bad spotter and customer experience

I am a vehicle spotter, on the 2nd of December I made an application through Jacques(CMH HILLCREST) as a spotter and the deal was approved on the 5th of December(renault clio) and the customer collected vehicle on the 6th of December . He requested that I send invoice and other documents so he can assist with spotter fee claim I did that as requested. I haven't been paid to date. When enquiring he told the dealership declined my claim and can't pay my spotter fee because the car had an issue I mean how does that involve me?

Because Iv done my part of forwarding documents and sending all that's required and getting clients to collect vehicle which is my main job. He promised me that it normally takes 2 working days for the dealer to process payments for spotters. How is the issue with the vehicle sold by you guys affecting my commission. Why do you have to be so unfair. I ensured that the customers collect vehicle and to be told I can't be paid is so disappointing. Plus my customers are not happy at all