A very unhappy customer

I am writing to express my significant disappointment with the service I have received, and I am unsure where to begin detailing the issues. Upon purchasing my vehicle, I was not informed of an immediate payment requirement to take possession of the car. This oversight was particularly problematic as I had recently incurred the expense of hiring a car to assist a friend who had experienced a bereavement.

Furthermore, when I went to collect my vehicle on January 19th, my dealer, Sipho Ntuli, apologized for the absence of a promised hamper. He assured me it would be delivered later that week when he brought my personalized number plate, which itself was a source of confusion. To date, I have not received the hamper. Additionally, the information provided for the vehicle tracker installed in my car was incorrect, necessitating my direct intervention with the tracker company to rectify what should have been handled by your team.