The worst service I have ever received!

My Suzuki Swift's steering rack needs to be replaced In June 2024 I took my vehicle in for a major service and I advised them that my steering rack seems a bit stiff and it's not working as if used to. I then fetch my vehicle and I was advised by one of their representatives that the "best technician" at their branch had a look at it and that were absolutely nothing wrong with it. My father then went with me to their branch and told them that we drive the car and that it should be looked into. They then booked my car in to see what the issue was and eventually after my vehicle being booked in 2nd time of my car being booked in they then told me it's the steering module, my car then went in for a third time where they then confirmed it's the steering rack. They never told me that I had to pay for the wheel alignment test, only after a month of following up to see how far my warranty claim was they then told me I need to re-do the wheel alignment t's been almost 4 months if not 5 months and still I can't get a proper answer as to whether or not the steering rack is going to be repaired. I have to called after their representatives no one cares to get back to me with information.

As a client I am very upset