Worst service ever from CMH Volvo Cape Town

My husband bought a brand new Volvo from this dealership about three years ago. It has broken down about 5 times now and the after sales service is absolutely **********. They do not keep you informed about the progress of the car, let alone what is even wrong with it. They have had to contact Sweden previously to figure out the problem. They take DAYS and sometimes WEEKS to fix the car, and they never phone back when you enquire about progress: “ oh I’m in the workshop, I’ll call you back now”, “oh he’s busy, I’ll get him to call you back.” Yeah right, still waiting for follow up. They cannot even give a projected time line for completing the fix. Nor do they ever have a loan vehicle available when you are 10 days down without the car and have had to rearrange your work and vacation plans at your own cost. I’m so pleased I have a BMW with SMG. Chalk and cheese. As soon as this warranty is up, we will be going to REVOLVE. CMH, you are worse than useless and you don’t show that you value your customers by any stretch of the imagination. Absolutely shocking service.