CV
Cmh Volvo Cars Cape Town
Claimed Business
CV
Cmh Volvo Cars Cape Town
Claimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
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Kathryn S
1 reviews | Active since Jan 2020
23 Apr 2025, 21:38
Worst service ever from CMH Volvo Cape Town
My husband bought a brand new Volvo from this dealership about three years ago. It has broken down about 5 times now and the after sales service is absolutely **********. They do not keep you informed about the progress of the car, let alone what is even wrong with it. They have had to contact Sweden previously to figure out the problem. They take DAYS and sometimes WEEKS to fix the car, and they never phone back when you enquire about progress: “ oh I’m in the workshop, I’ll call you back now”, “oh he’s busy, I’ll get him to call you back.” Yeah right, still waiting for follow up. They cannot even give a projected time line for completing the fix. Nor do they ever have a loan vehicle available when you are 10 days down without the car and have had to rearrange your work and vacation plans at your own cost. I’m so pleased I have a BMW with SMG. Chalk and cheese. As soon as this warranty is up, we will be going to REVOLVE. CMH, you are worse than useless and you don’t show that you value your customers by any stretch of the imagination. Absolutely shocking service.
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Kathryn S
1 reviews | Active since Jan 2020
23 Apr 2025, 21:38
Worst service ever from CMH Volvo Cape Town
My husband bought a brand new Volvo from this dealership about three years ago. It has broken down about 5 times now and the after sales service is absolutely **********. They do not keep you informed about the progress of the car, let alone what is even wrong with it. They have had to contact Sweden previously to figure out the problem. They take DAYS and sometimes WEEKS to fix the car, and they never phone back when you enquire about progress: “ oh I’m in the workshop, I’ll call you back now”, “oh he’s busy, I’ll get him to call you back.” Yeah right, still waiting for follow up. They cannot even give a projected time line for completing the fix. Nor do they ever have a loan vehicle available when you are 10 days down without the car and have had to rearrange your work and vacation plans at your own cost. I’m so pleased I have a BMW with SMG. Chalk and cheese. As soon as this warranty is up, we will be going to REVOLVE. CMH, you are worse than useless and you don’t show that you value your customers by any stretch of the imagination. Absolutely shocking service.
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Barry G
1 reviews | Active since Jan 2020
2 Jan 2025, 13:59
Worst dealer EVER!
Arranged to visit for test drive BUT car not available to drive. CMH promised to bring to me for test drive on fixed date and time BUT failed to turn up! Booked new date and time only to be called at that time to say would not be able to arrange until later same day BUT again failed to do so. COMPLETELY WASTED 2 DAYS WAITING FOR THEM AND ONE TRIP INTO CAPE TOWN. Will definitely buy an Audi as if this is an example of their service will not buy a Volvo.
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Barry G
1 reviews | Active since Jan 2020
2 Jan 2025, 13:59
Worst dealer EVER!
Arranged to visit for test drive BUT car not available to drive. CMH promised to bring to me for test drive on fixed date and time BUT failed to turn up! Booked new date and time only to be called at that time to say would not be able to arrange until later same day BUT again failed to do so. COMPLETELY WASTED 2 DAYS WAITING FOR THEM AND ONE TRIP INTO CAPE TOWN. Will definitely buy an Audi as if this is an example of their service will not buy a Volvo.
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Mongezi M
1 reviews | Active since Jan 2020
28 Nov 2024, 13:42
Bad service recieved from CMH volvo Cape Town
Have been trying to book a date for mechanic repairs on my volvo v60 since 22 October 2024, only got a date for 09 December and was told to pay 50% upfront whereas my car has a warranty on it. Yesterday I had a breakdown that could have been avoided if I was given an earlier date and had to towered my car to them, mind was supposed to drive the car to the Eastern Cape to burry my brother and I couldn't, even when I beg them to try to give me an earlier date but they rudely refused. Now my car is with them but they still refuse to attend to it. If anyone out there who has a way to directly speak to their management, please I'm begging him/ her to advise them re-our frustration we receive from their staff
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Mongezi M
1 reviews | Active since Jan 2020
28 Nov 2024, 13:42
Bad service recieved from CMH volvo Cape Town
Have been trying to book a date for mechanic repairs on my volvo v60 since 22 October 2024, only got a date for 09 December and was told to pay 50% upfront whereas my car has a warranty on it. Yesterday I had a breakdown that could have been avoided if I was given an earlier date and had to towered my car to them, mind was supposed to drive the car to the Eastern Cape to burry my brother and I couldn't, even when I beg them to try to give me an earlier date but they rudely refused. Now my car is with them but they still refuse to attend to it. If anyone out there who has a way to directly speak to their management, please I'm begging him/ her to advise them re-our frustration we receive from their staff
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Brett N
1 reviews | Active since Jan 2020
27 Nov 2024, 08:54
Lack of customer service
I cannot help but agree with all the negative reviews iro CMH Volvo Cape Town. They certainly do not live up to their claim of aiming to be number one iro customer satisfaction. They are the only Volvo dealership in and around Cape Town, so as customers we have no alternative but to reluctantly them. My recent experience in getting my vehicle serviced has in fact been one out of ten. They do not keep the customer informed as to the service progress (or lack thereof) nor the late delivery of parts ordered weeks ago. Two calls asking for Service Manager, Mark to return calls, no response after almost 3 hours of waiting. The phone also often goes unanswered for minutes upon minutes with no option to leave a message, and given my recent experience I doubt if they would actually return the call.
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Brett N
1 reviews | Active since Jan 2020
27 Nov 2024, 08:54
Lack of customer service
I cannot help but agree with all the negative reviews iro CMH Volvo Cape Town. They certainly do not live up to their claim of aiming to be number one iro customer satisfaction. They are the only Volvo dealership in and around Cape Town, so as customers we have no alternative but to reluctantly them. My recent experience in getting my vehicle serviced has in fact been one out of ten. They do not keep the customer informed as to the service progress (or lack thereof) nor the late delivery of parts ordered weeks ago. Two calls asking for Service Manager, Mark to return calls, no response after almost 3 hours of waiting. The phone also often goes unanswered for minutes upon minutes with no option to leave a message, and given my recent experience I doubt if they would actually return the call.
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Jason B
1 reviews | Active since Jan 2020
18 Oct 2024, 13:59
0/10 for service from CMH Volvo Cape Town
The most disappointing service I have ever received. I convinced my wife to sell her BMW X3 and buy a Volvo XC40. The car was due for its first service and she contacted the sales agent to assist on 1 October, he offered to assist and someone would call her back. 1 week later no call back. She again called him and asked what was happening, he said that he would ask again and again no one called back. She called a 3rd time and said that she was really disappointed with their service, he apologized and on the 17 October someone called me (her husband), I asked that they please call her as she was the owner and I did not know her schedule. No one called her. She called the number that called me back which was a booking center and they notified her that she could only get a booking on 6 November. The car is overdue, wife is upset so I step in, I call Volvo, the first 5 times the phone rings until dead, noone answers, on the 6th call reception answers, I asked to speak to service bookings, I get put through but noone is available, I ask to speak to the salesman that sold us the car he is not available, I ask to speak to the dealer principle he is not available and I get left on hold for 15 minutes. I call again and the first 3 calls ring unanswered. I ask to speak to the dealer principle and they leave me holding until the phone goes dead. I am a patient man but I will never buy another Volvo in my life.
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Jason B
1 reviews | Active since Jan 2020
18 Oct 2024, 13:59
0/10 for service from CMH Volvo Cape Town
The most disappointing service I have ever received. I convinced my wife to sell her BMW X3 and buy a Volvo XC40. The car was due for its first service and she contacted the sales agent to assist on 1 October, he offered to assist and someone would call her back. 1 week later no call back. She again called him and asked what was happening, he said that he would ask again and again no one called back. She called a 3rd time and said that she was really disappointed with their service, he apologized and on the 17 October someone called me (her husband), I asked that they please call her as she was the owner and I did not know her schedule. No one called her. She called the number that called me back which was a booking center and they notified her that she could only get a booking on 6 November. The car is overdue, wife is upset so I step in, I call Volvo, the first 5 times the phone rings until dead, noone answers, on the 6th call reception answers, I asked to speak to service bookings, I get put through but noone is available, I ask to speak to the salesman that sold us the car he is not available, I ask to speak to the dealer principle he is not available and I get left on hold for 15 minutes. I call again and the first 3 calls ring unanswered. I ask to speak to the dealer principle and they leave me holding until the phone goes dead. I am a patient man but I will never buy another Volvo in my life.
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Christina M
1 reviews | Active since Jan 2020
24 Sept 2024, 12:14
CMH Volvo Cars Cape Town - Utterly atrocious!
I am writing today, not because I am still dealing with CMH Volvo Cape Town, something I hope to avoid at all cost! This is to warn anyone who is dealing with them or are considering dealing with them. They are after all the only official Volvo dealership in the whole of the Western Cape (!), which in itself is an accusation against Volvo. Or perhaps this is simply yet another symptom of how they treat people, who drive their cars. I live approximately two hours away from CMH Cape Town and therefore have my car serviced excellently locally by another dealer. For any other work however, I have to have this done by someone who specialises in Volvo. After a local service provider, who said he is qualified to replace my clutch, messed this up, I was forced to take my car to Volvo in Cape Town. My appointment was for the 23rd of July 2024. Upon being told that the car had been fixed, I paid and picked it up on the 31st of July. Only to realise that the car was not fixed at all on my way back home! I phoned Volvo Cape Town the very next day (1st of August) to inform them. Instead of making the problem one of urgency, I was told that the first available booking would be on the 9th of September! I did not receive any acknowledgement that this was actually their fault and that in the interest of good customer service, they should bend over backwards to resolve the problem asap. I was told that they would need 5 days for the work to be done, to which I agreed. I told them that I believe the new invoice should show that the first invoice had been deducted, since I was very clear in my initial request “to fix the clutch”, which clearly had not been done. When I took the car in on the morning of the 9th of September, upon asking, we were told that it would be ready the following afternoon, very different from the five days quoted initially. We had not planned on staying in Cape Town, had nothing packed, booked or organized at home to stayover. Nevertheless, my husband made arrangements and stayed behind, as to avoid unnecessary trips up the coast and back again. The next day he phoned, but was then told it would only be ready on Wednesday. On the Wednesday, when the car was once again not ready, I wrote an email to Volvo Customer Care South Africa and Mr. Clinton Walton, who I believe heads up Volvo Cape Town. Upon phoning Mr. Walton some days later, he appeared as if he knew nothing of my case. When he checked his emails, he simply told me that he had forwarded the matter on to Mr. Mark Mawson to resolve. I found this outrageous, since I contacted him because I was not getting any joy from his subordinates. On Thursday, I received a call from Volvo, telling me that “the tool which they need for the clutch” has broken, and they are now trying to source another tool. No timeline was offered and upon asking I was told it should be between half a day and one day. On Friday we were none the wiser and my husband, who was still waiting in Cape Town, got another car and came home. In the meantime, numerous discussions and email conversations had been had about the cost. There was absolutely no concession or acknowledgement of fault on their behalf. The most CMH Cape Town was prepared to offer, was a minimal discount of less than R3,000.00, while the two bills combined were in the order of R54,000.00! The next week we kept on enquiring, when on Tuesday finally we got told that the car will be ready on Wednesday. Wednesday came and went without any positive news. On Thursday, upon enquiring, we were told the car was fixed and I started receiving multiple emails with the bill! We arranged to go pick up the car at their premises on Friday morning, so that I could take the car for a test drive, before I pay. Upon arriving there, I was yet again told by Mr. Treasure Mohoje, that his boss, Mr. Mark Mawson was just “tweaking something” on my car and it would take “ten minutes”. Needless to say, I was beyond words! About an hour later, I left with my car, after having paid the requested amount, so that I could take my car. My experience is that Volvo cars are fantastic vehicles. CMH Volvo Cape Town is either not qualified or perhaps simply does not care about their customers. Personally, I will never buy another Volvo or recommend anyone else to buy one. The service is simply atrocious! They do not deserve a single star.
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Christina M
1 reviews | Active since Jan 2020
24 Sept 2024, 12:14
CMH Volvo Cars Cape Town - Utterly atrocious!
I am writing today, not because I am still dealing with CMH Volvo Cape Town, something I hope to avoid at all cost! This is to warn anyone who is dealing with them or are considering dealing with them. They are after all the only official Volvo dealership in the whole of the Western Cape (!), which in itself is an accusation against Volvo. Or perhaps this is simply yet another symptom of how they treat people, who drive their cars. I live approximately two hours away from CMH Cape Town and therefore have my car serviced excellently locally by another dealer. For any other work however, I have to have this done by someone who specialises in Volvo. After a local service provider, who said he is qualified to replace my clutch, messed this up, I was forced to take my car to Volvo in Cape Town. My appointment was for the 23rd of July 2024. Upon being told that the car had been fixed, I paid and picked it up on the 31st of July. Only to realise that the car was not fixed at all on my way back home! I phoned Volvo Cape Town the very next day (1st of August) to inform them. Instead of making the problem one of urgency, I was told that the first available booking would be on the 9th of September! I did not receive any acknowledgement that this was actually their fault and that in the interest of good customer service, they should bend over backwards to resolve the problem asap. I was told that they would need 5 days for the work to be done, to which I agreed. I told them that I believe the new invoice should show that the first invoice had been deducted, since I was very clear in my initial request “to fix the clutch”, which clearly had not been done. When I took the car in on the morning of the 9th of September, upon asking, we were told that it would be ready the following afternoon, very different from the five days quoted initially. We had not planned on staying in Cape Town, had nothing packed, booked or organized at home to stayover. Nevertheless, my husband made arrangements and stayed behind, as to avoid unnecessary trips up the coast and back again. The next day he phoned, but was then told it would only be ready on Wednesday. On the Wednesday, when the car was once again not ready, I wrote an email to Volvo Customer Care South Africa and Mr. Clinton Walton, who I believe heads up Volvo Cape Town. Upon phoning Mr. Walton some days later, he appeared as if he knew nothing of my case. When he checked his emails, he simply told me that he had forwarded the matter on to Mr. Mark Mawson to resolve. I found this outrageous, since I contacted him because I was not getting any joy from his subordinates. On Thursday, I received a call from Volvo, telling me that “the tool which they need for the clutch” has broken, and they are now trying to source another tool. No timeline was offered and upon asking I was told it should be between half a day and one day. On Friday we were none the wiser and my husband, who was still waiting in Cape Town, got another car and came home. In the meantime, numerous discussions and email conversations had been had about the cost. There was absolutely no concession or acknowledgement of fault on their behalf. The most CMH Cape Town was prepared to offer, was a minimal discount of less than R3,000.00, while the two bills combined were in the order of R54,000.00! The next week we kept on enquiring, when on Tuesday finally we got told that the car will be ready on Wednesday. Wednesday came and went without any positive news. On Thursday, upon enquiring, we were told the car was fixed and I started receiving multiple emails with the bill! We arranged to go pick up the car at their premises on Friday morning, so that I could take the car for a test drive, before I pay. Upon arriving there, I was yet again told by Mr. Treasure Mohoje, that his boss, Mr. Mark Mawson was just “tweaking something” on my car and it would take “ten minutes”. Needless to say, I was beyond words! About an hour later, I left with my car, after having paid the requested amount, so that I could take my car. My experience is that Volvo cars are fantastic vehicles. CMH Volvo Cape Town is either not qualified or perhaps simply does not care about their customers. Personally, I will never buy another Volvo or recommend anyone else to buy one. The service is simply atrocious! They do not deserve a single star.
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Mncedisi S
1 reviews | Active since Jan 2020
24 Jun 2024, 22:07
More than a month later, My car is still CMH Volvo Cape Town Service Centre
Over a month ago, I had my 2015 Volvo S60 towed to this service center because of an error message on the dashboard. Two weeks later, they informed me of the diagnosis and provided a cost estimate for the repairs. I paid a 50% deposit, and they ordered the necessary parts. After a week of work, I had to prompt them for an update, and they told me the error message still appeared. They needed to run more tests to identify the real issue. Another week passed, and they informed me that they had "discovered" the EGR valve was defective and also needed replacement. At this point, I no longer trust them. My contact person at CMH Volvo is Treasure Mohoje. Clearly, there is an information asymmetry here. However it seems illogical that I gave consent for the repairs based on their expert diagnosis and agreed to the initial quote, only to be told the problem persists and I need to pay more. What adds to my frustration is their poor communication. They rarely return my calls and take forever to respond to my emails. I feel like they're treating this issue (reduced engine performance) as a trial-and-error process, and I'm expected to foot the bill. The last quote they emailed still included a charge for diagnosis. Really? I’ve been without my car for over a month, and they haven't even offered a courtesy car. At this point, I need my car in perfect working order. The initial quote was R25,000, and I was okay with paying R12,500 for a service interval because I wanted a functional car. But now they're adding R14,400 more? No matter how you spin this, it doesn't make sense to me. What saddens me is that this is my third Volvo. I love the brand, but after this bitter experience, I will not only look for another service center but also choose a different brand for my next car. I will never go back to Volvo or CMH.
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Mncedisi S
1 reviews | Active since Jan 2020
24 Jun 2024, 22:07
More than a month later, My car is still CMH Volvo Cape Town Service Centre
Over a month ago, I had my 2015 Volvo S60 towed to this service center because of an error message on the dashboard. Two weeks later, they informed me of the diagnosis and provided a cost estimate for the repairs. I paid a 50% deposit, and they ordered the necessary parts. After a week of work, I had to prompt them for an update, and they told me the error message still appeared. They needed to run more tests to identify the real issue. Another week passed, and they informed me that they had "discovered" the EGR valve was defective and also needed replacement. At this point, I no longer trust them. My contact person at CMH Volvo is Treasure Mohoje. Clearly, there is an information asymmetry here. However it seems illogical that I gave consent for the repairs based on their expert diagnosis and agreed to the initial quote, only to be told the problem persists and I need to pay more. What adds to my frustration is their poor communication. They rarely return my calls and take forever to respond to my emails. I feel like they're treating this issue (reduced engine performance) as a trial-and-error process, and I'm expected to foot the bill. The last quote they emailed still included a charge for diagnosis. Really? I’ve been without my car for over a month, and they haven't even offered a courtesy car. At this point, I need my car in perfect working order. The initial quote was R25,000, and I was okay with paying R12,500 for a service interval because I wanted a functional car. But now they're adding R14,400 more? No matter how you spin this, it doesn't make sense to me. What saddens me is that this is my third Volvo. I love the brand, but after this bitter experience, I will not only look for another service center but also choose a different brand for my next car. I will never go back to Volvo or CMH.
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Mishqah S
1 reviews | Active since Jan 2020
26 Oct 2023, 10:11
Terrible service, terrible management, terrible cars
Pathetic service recieved from Dealerships Sales staff and Sales manager. We bought a car almost 3 months ago. The car had a shudder and at point of sale, was advised that this would be sorted at sale stage. How this passed the PDI inspection lord alone knows. Non the less, they proceeded to deliver the car - we had the car for a few days and then was sent back in - due to the shudder - the car went and came back overall 3 times. To date - we still have not had the car we purchased for more than 3 days. Instead we have been driving a courtesy vehicle provided by CMH. While we are grateful for this, HOW ARE THEY DOING THIS? So many months have passed and we have yet to drive the second hand vehicle we purchased. The dealerships finally attempt to fix the shudder - has taken the last month. We haven’t seen the car at all this month - 2 Mondays ago - they had taken it to an external repairer for fixing - we were told it was going to take 2 weeks. This Monday - it was due back in our possession. Upon forcefully communication with Chris - the sales manager - we were then told Wednesday. Wednesday came and gone - we are at Thursday now. My husband was assured he would recieve the car this morning - we called and was told he was going to check with the repairer - an would provide feedback in an hour. It’s been 2,5 hours! And still no feedback. What the actual ****!
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Mishqah S
1 reviews | Active since Jan 2020
26 Oct 2023, 10:11
Terrible service, terrible management, terrible cars
Pathetic service recieved from Dealerships Sales staff and Sales manager. We bought a car almost 3 months ago. The car had a shudder and at point of sale, was advised that this would be sorted at sale stage. How this passed the PDI inspection lord alone knows. Non the less, they proceeded to deliver the car - we had the car for a few days and then was sent back in - due to the shudder - the car went and came back overall 3 times. To date - we still have not had the car we purchased for more than 3 days. Instead we have been driving a courtesy vehicle provided by CMH. While we are grateful for this, HOW ARE THEY DOING THIS? So many months have passed and we have yet to drive the second hand vehicle we purchased. The dealerships finally attempt to fix the shudder - has taken the last month. We haven’t seen the car at all this month - 2 Mondays ago - they had taken it to an external repairer for fixing - we were told it was going to take 2 weeks. This Monday - it was due back in our possession. Upon forcefully communication with Chris - the sales manager - we were then told Wednesday. Wednesday came and gone - we are at Thursday now. My husband was assured he would recieve the car this morning - we called and was told he was going to check with the repairer - an would provide feedback in an hour. It’s been 2,5 hours! And still no feedback. What the actual ****!
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