M
Mongezi M
Active since Nov 2023
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
unprofessional
On February 4th, a technician from a company called Online Autostore was sent by Netstar to install the new car tracker on my car. While the technician appeared to complete the installation and left, I immediately noticed some wires hanging underneath my vehicle after their departure. I promptly contacted the technician to report this issue, only to be told that they had already left town and would not be able to return. Since that time, despite having reported the problem and providing a detailed account of the situation, neither Netstar nor Online Autostore has followed up to check if the installation issue was resolved or to offer assistance. This lack of communication and support has been very disappointing, especially given that I had trusted your company to provide professional and reliable service. To make matters worse, shortly after this installation, my car’s radio and air-conditioning system stopped working altogether. Upon further inspection, it became apparent that the faulty wiring from the device installation had damaged the car’s wiring system and blown a fuse. I immediately informed both Netstar and Online Autostore about this serious damage, but once again, no action has been taken to address or resolve my complaint. I am utterly frustrated and ****ed off by the negligence and the poor level of customer care I have experienced. The damage caused by your technician’s improper installation has inconvenienced me greatly and compromised the functionality of my vehicle's essential systems
106 replies
13 months ago
Rude phone call
I would like to express my disappointment following a recent phone call I received from a representative claiming to be from Homechoice, using the number 0822514840. Unfortunately, the individual was extremely rude and used inappropriate(F**** word) language, which I found unacceptable. I believe customer service is a vital part of any business, and I felt compelled to bring this incident to your attention. It is disheartening to experience such behavior, and I hope steps can be taken to ensure this does not happen again in the future. Thank you for your attention to this matter.
53 replies
17 months ago
Bad service recieved from CMH volvo Cape Town
Have been trying to book a date for mechanic repairs on my volvo v60 since 22 October 2024, only got a date for 09 December and was told to pay 50% upfront whereas my car has a warranty on it. Yesterday I had a breakdown that could have been avoided if I was given an earlier date and had to towered my car to them, mind was supposed to drive the car to the Eastern Cape to burry my brother and I couldn't, even when I beg them to try to give me an earlier date but they rudely refused. Now my car is with them but they still refuse to attend to it. If anyone out there who has a way to directly speak to their management, please I'm begging him/ her to advise them re-our frustration we receive from their staff
0 replies
17 months ago
Request for Assistance Regarding Vehicle I bought from Webuycars
I am writing to you with a heavy heart regarding the car I purchased from Webuycars dealership in Cape Town. Unfortunately, I am experiencing ongoing breakdowns with the vehicle, which I previously reported to them after 3 days of taking ownership. Since the purchase, I have spent approximately R80,000 on repairs, and I am still making payments through Standard Bank. This situation has taken a toll on my mental health, as I have been struggling with depression since purchasing the car. Additionally, my children are currently unable to attend school due to transportation issues, as there are no public transport options available in our area.
56 replies
17 months ago
POOR SERVICES
I purchased a car through webuycars on 21 November 2023. The car in question is a Volvo V60 T3, manufactured in 2014. Since acquiring the vehicle, I have encountered persistent engine issues, necessitating numerous visits to a mechanic for repairs. Despite my attempts to address the matter with webuycars by sending multiple emails and even personally visiting their branch in Epping, Cape Town, I have received no meaningful response or resolution. Instead, I was informed that I had agreed to their terms and conditions by signing the legal documents at the time of purchase. This situation has become increasingly distressing as I continue to make monthly installment payments for a car that is not operational. The financial strain coupled with the ongoing mechanical problems have taken a toll on my well-being, leading to a diagnosis of depression. I kindly request your intervention and guidance in navigating this challenging situation. Your expertise and support are crucial in ensuring a fair and equitable resolution to this matter.
71 replies
18 months ago
Disappointing service
Yesterday evening, while driving in Maclear, Eastern Cape, my sister and I encountered an unexpected event when her car hit a pothole, causing significant damage to the vehicle. As responsible policyholders, we promptly contacted Miway Insurance for roadside assistance, expecting a swift and efficient resolution to our predicament. Regrettably, we experienced a prolonged delay of nearly three hours before assistance arrived at the scene. This lengthy wait, coupled with the late hour and remote location, created a distressing situation for us. Furthermore, to our dismay, we were informed that Miway Insurance could not provide a courtesy car to facilitate our continued mobility. As a registered driver on my sister's insurance policy, I was disheartened by the lack of clarity surrounding the denial of a courtesy car. Despite my efforts to communicate our urgent need and the circumstances leading to the vehicle's damage, we were simply informed that Miway Insurance was unable to fulfill this service. Given the impact of the incident on our safety and the operational status of the vehicle, I am compelled to seek clarification on the reasons behind Miway Insurance's decision to withhold the provision of a courtesy car.
0 replies
23 months ago
Extremely poor service
I am so disgusted by Eskom service, when you call you talk with the skeleton, thier chatbot is worse. I lodged a complaint about electricity supply on the 4th of June today is the 10th of June, here is my reference.809884170.
0 replies
26 months ago
Unprofessional treatment
During November 2023 I canceled my services plan and warranty plan with innovation group because I was no longer owning a car that was on those plan, then I took a new policy for my new car. Since November 2023 I'm still paying for the policy that I canceled. Now I'm paying for two policies the one I took and the one I canceled. I feel like this company is taking me for granted and robbing me. To make things worse, when I called them this morning they dropped my call twice, I'm fuming.
56 replies
26 months ago
Bad service
During December 2023, I bought a car at Webuycars in Epping Cape Town. The mileage of the car was at 139000 and supposed to go for a service at 145000, when I spoke with the salesman about it he told me to bring the car when it's it's close to 145000 so that they can book it for service. But when the car get to that mileage Webuycars cars change the story. I feel like I have been ****** by this company l.
58 replies
29 months ago
Professionalism and ...
Professionalism and customer care was excellent
72 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)