MS
Mishqah S
Active since Jan 2023
8
Reviews
0
Industries
Reviews
8 reviews23 months ago
Disgusting customer service
Terrible customer service, *********** procurement, *********** customer relations office - that “in a nutshell” tells you to please sort out on your own ****.. Also that they don’t need to constantly repeat themselves when a question is asked and update was already given. The way they go on is that they are paying me to fix my car.
0 replies
23 months ago
Disgusting service
Terrible customer service, *********** procurement, *********** customer relations office - that “in a nutshell” tells you to please sort out on your own ****.. Also that they don’t need to constantly repeat themselves when a question is asked and update was already given. The way they go on is that they are paying me to fix my car. I pray that can actually do their job properly
0 replies
23 months ago
disgusted!!!!
I informed the claims consultant and Old Mutual insure of the service received from them and the disgusting service by the panels beater, this was 13/05/2024 - to date no reply. Then 30/05/2024 - laid a formal complaint from to Old Mutual Insure about their service - and about their *********** repairer. To date - I have not received a response or even a case number. Is Old Mutual insure dead - that no one in any department can respond or acknowledge me.
53 replies
30 months ago
Terrible service, terrible management, terrible cars
Pathetic service recieved from Dealerships Sales staff and Sales manager. We bought a car almost 3 months ago. The car had a shudder and at point of sale, was advised that this would be sorted at sale stage. How this passed the PDI inspection lord alone knows. Non the less, they proceeded to deliver the car - we had the car for a few days and then was sent back in - due to the shudder - the car went and came back overall 3 times. To date - we still have not had the car we purchased for more than 3 days. Instead we have been driving a courtesy vehicle provided by CMH. While we are grateful for this, HOW ARE THEY DOING THIS? So many months have passed and we have yet to drive the second hand vehicle we purchased. The dealerships finally attempt to fix the shudder - has taken the last month. We haven’t seen the car at all this month - 2 Mondays ago - they had taken it to an external repairer for fixing - we were told it was going to take 2 weeks. This Monday - it was due back in our possession. Upon forcefully communication with Chris - the sales manager - we were then told Wednesday. Wednesday came and gone - we are at Thursday now. My husband was assured he would recieve the car this morning - we called and was told he was going to check with the repairer - an would provide feedback in an hour. It’s been 2,5 hours! And still no feedback. What the actual ****!
0 replies
34 months ago
*** Business, *** company
Extremely horrible service received overall. We ordered goods exceeding 10k. We ordered for next day delivery and paid for the express delivery. Takealot call centre agents, useless. There escalation levels - are so far away from treating customer fairly and customer satisfaction - im suprised you guys still have customers. Everything has a turn around time of +23-36 hours. EVEN ESCALATING to a team leader to an EXTREMELY UPSET Customers experience. They make us drive all around Cape Town - with promises - so we dont cancel our order (even if we do - cause they cant deliver on time as promises) - that can take another 3-5 working days. To top it all off - they send us to warehouse to fight our own battles because they cannot. The security at the warehouse - cant help us - they cant get anyone to help us - instead he goes into his hut - and locks himself in - like a victim. Takealot services are terrible, they cant deliver on promised PAID for services - they cant escalate, a simple team leader cant even over the call - LACK of customer etiquette . Your business ethics are extremely questionable. This could prove why your company is appearing in the news and why business is suffering. You should really look into your practices
0 replies
37 months ago
Bads service, Bad vehicke
I purchased a defective Nissan Magnite, it has been giving me endless problems. Nissan SA and their lack of customer service sucks - with after purchase service. They never get back to you - or their service agents politely forget and then note this gently on the phone. Managers dont get back to you. Team leaders are always unavailable. This has been every time i have called to sort out my problem. The mention things on the phone - and when wanting follow up with an email confirmation - things go differently. The lack of communication + lack of effective vehicle. I honestly dont know how their customer service department runs
53 replies
38 months ago
Customer service no response!
Customers Service levels are terrible. I am still await a response to a query from 01 March 2023. And still waiting a logically explanation as to why they suspended debit order because of an apparent advance payment - but keep adding my instalment to my credit. (This makes no sense) I have begged for a superior or someone with knowledge on the above to call me. Its been a week and I haven’t heard or received a call!!!!
0 replies
39 months ago
area manager and complaints department - unresponsive
I have been an MTN customer for the last 10 years - i recently added a contract for my kids - they have been billing me incorrectly since June 2022 - this has also been confirmed with the store consultant - and my contract that was signed. I then escalated to the area manager Anthony and also the complaints department. I have not heard anything at all. Let alone the store being useless in assisting me. Can I plead on here for assistance and to be contacted? thank you
0 replies
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8 (100%)