Terrible service, terrible management, terrible cars

Pathetic service recieved from Dealerships Sales staff and Sales manager.

We bought a car almost 3 months ago.

The car had a shudder and at point of sale, was advised that this would be sorted at sale stage. How this passed the PDI inspection lord alone knows.

Non the less, they proceeded to deliver the car - we had the car for a few days and then was sent back in - due to the shudder - the car went and came back overall 3 times.

To date - we still have not had the car we purchased for more than 3 days. Instead we have been driving a courtesy vehicle provided by CMH. While we are grateful for this, HOW ARE THEY DOING THIS? So many months have passed and we have yet to drive the second hand vehicle we purchased.

The dealerships finally attempt to fix the shudder - has taken the last month. We haven’t seen the car at all this month - 2 Mondays ago - they had taken it to an external repairer for fixing - we were told it was going to take 2 weeks.

This Monday - it was due back in our possession. Upon forcefully communication with Chris - the sales manager - we were then told Wednesday.

Wednesday came and gone - we are at Thursday now. My husband was assured he would recieve the car this morning - we called and was told he was going to check with the repairer - an would provide feedback in an hour.

It’s been 2,5 hours! And still no feedback.

What the actual ****!