0/10 for service from CMH Volvo Cape Town

The most disappointing service I have ever received. I convinced my wife to sell her BMW X3 and buy a Volvo XC40. The car was due for its first service and she contacted the sales agent to assist on 1 October, he offered to assist and someone would call her back. 1 week later no call back. She again called him and asked what was happening, he said that he would ask again and again no one called back. She called a 3rd time and said that she was really disappointed with their service, he apologized and on the 17 October someone called me (her husband), I asked that they please call her as she was the owner and I did not know her schedule. No one called her. She called the number that called me back which was a booking center and they notified her that she could only get a booking on 6 November. The car is overdue, wife is upset so I step in, I call Volvo, the first 5 times the phone rings until dead, noone answers, on the 6th call reception answers, I asked to speak to service bookings, I get put through but noone is available, I ask to speak to the salesman that sold us the car he is not available, I ask to speak to the dealer principle he is not available and I get left on hold for 15 minutes. I call again and the first 3 calls ring unanswered. I ask to speak to the dealer principle and they leave me holding until the phone goes dead. I am a patient man but I will never buy another Volvo in my life.