JB
Jason B
Active since May 2014
10
Reviews
0
Industries
Reviews
10 reviews18 months ago
0/10 for service from CMH Volvo Cape Town
The most disappointing service I have ever received. I convinced my wife to sell her BMW X3 and buy a Volvo XC40. The car was due for its first service and she contacted the sales agent to assist on 1 October, he offered to assist and someone would call her back. 1 week later no call back. She again called him and asked what was happening, he said that he would ask again and again no one called back. She called a 3rd time and said that she was really disappointed with their service, he apologized and on the 17 October someone called me (her husband), I asked that they please call her as she was the owner and I did not know her schedule. No one called her. She called the number that called me back which was a booking center and they notified her that she could only get a booking on 6 November. The car is overdue, wife is upset so I step in, I call Volvo, the first 5 times the phone rings until dead, noone answers, on the 6th call reception answers, I asked to speak to service bookings, I get put through but noone is available, I ask to speak to the salesman that sold us the car he is not available, I ask to speak to the dealer principle he is not available and I get left on hold for 15 minutes. I call again and the first 3 calls ring unanswered. I ask to speak to the dealer principle and they leave me holding until the phone goes dead. I am a patient man but I will never buy another Volvo in my life.
0 replies
19 months ago
Happy Discovery customer
Great experience, one of my kids devices broke, Discovery arranged courier collection and the following day reported it was being repaired. Dealt with Celiwe Nkosi who was great
53 replies
27 months ago
**** website
This site is a ****, I placed an order with them and never heard back from them. I called the suppliers of the top end brands that they offer and the suppliers confirm that they do not supply to this company.
0 replies
32 months ago
Discovery insurance claim
Great experience dealing with Mvelo Shibase, was kept up to date and claim was settled promptly.
132 replies
60 months ago
Discovery Vitality rewards becoming more hassle than they are worth
I really love your concept but the execution thereof is becoming beyond frustrating. I use my earned miles to purchase a voucher for exclusive books to by my 9 year old a book that she has been longing for, we drive to the mall on Saturday to get the book with great excitement only to be told at the counter that the Discovery system is offline. I try and make it up to a very disappointed 9yr old by driving back on Sunday and yes you guessed it Discovery vouchers are offline. I then buy a Nespresso voucher to purchase coffee, make my purchase (or so I thought) but a week later realise that my coffee has not been delivered. I call Nespresso who says that the voucher did not go through so they cancelled the order and I need to get a new voucher from Discovery. I call Discovery who tell me that they have been having problems with Nespresso vouchers but they will try to resolve it in the next 5 days. End result: I have no coffee, I do not want to buy coffee as I want to use the voucher that I am hoping to get back otherwise what use is the voucher and I have spent and hour chasing my own tail. Not impressed
0 replies
62 months ago
Very dodgy "plumber"
My insurance nominated PW plumbing to come and take care of an issue at my house, after a few delays and postponements Rayno arrived (without and tools etc) and assessed the problem, I was not totally in agreement with his advice but I am no expert so I agreed. They dug up my garden to replace a section of pipe that was supposedly causing the problem and advised that once the air was out of the pipe it would be fixed (it was not the same problem persisted). While they were there I asked them about a pressure valve that seemed to be dripping excessively, they advised that it needed to be replaced but i needed to pay them now in order for them to buy the part (which I did). Since then I have called repeatedly for them to come and install the pressure valve which I have paid for and to sort out the problem which is not fixed but Rayno stopped taking my calls, when I call from another line they answer with 101 excuses why they never took the call from my number and promising to be there the following day but they never show. I now can not get hold of any of them and it seems that they have taken my money and disappeared.
0 replies
67 months ago
FNB Scratch and Dent - Waste of time
If it sounds too good to be true then most likely it is. I have been sold one of these policies before where they advertise that you can claim on minor repairs to your vehicle and keep it in showroom condition with no excess and they made it so hard to claim that I cancelled it, so I was very skeptical when the salesman called me but he was very convincing and having been a loyal FNB customer for over 20 years I was intrigued and agreed again. I had a dent smaller than your pinky nail on my door so I called them, took a few pictures as requested and sent them through, I was advised that someone would revert in 4 days. 1 week later not a word so I called them, they apologized for not calling me back citing some lame excuse and also advising that the quote exceeded their cover of R3000 and I would have to pay the balance. I found it hard to believe that a dent that small could be that expensive so I queried it, they said that they would send me a list of registered repairers and if I could get it cheaper I would not have to pay in. No list was sent to me so I was forced to call again, I went to the first repairer on the list - Spraycraft in Bellville (who were fantastic by the way) and as I guessed they were able to do it within the R3000. I sent the quote to FNB Scratch and Dent and of course no one responds so I call again and get another lame apology that they are now asking their "in house repairer" who quoted high in the first place to match Spraycraft so that they can give the business to them instead, which I also think is hugely unfair as why do you have registered companies if you do not use them and what is the benefit to companies like Spraycraft who came to the party with a decent quote? I then get advised that they (FNB) will not pay for the door blackout (which is a vinyl sticker on the door pillar) because it is new and they will not replace any new items on their cover (even though the is included in the quote). In closing it seems they are going to find some reason not to honor any repair. Money wasted and another lesson learned.
53 replies
128 months ago
Poor Service
I booked my VW in for a scheduled service at VW Claremont, upon booking I asked if they could prioritise my vehicle as I needed it on the afternoon of the service, I was informed that it was a first come first serve basis which I cannot argue with. I arrived at 06h10 on the morning of my service and was the 3rd vehicle to arrive, by 07h15 when VW opened there were about 70 cars behind me, I checked my vehicle in and went to work, at 11h38 I got a message that my vehicle was next, I was annoyed as I find it hard to believe that in over 4 hours only 2 cars had been done, I called back but could not get hold of the person who left the message, they advised he would get back to me which he did not, I called again at 13h30 and managed to get hold of him only to be told that my car was next to go in??? I called the service manager who said that he would investigate and call me back, he did not, instead he got the same person that I had already spoken to, to call me back with no solution to my problem and no answers as to how I was 3rd in line but my car was still awaiting a service.
0 replies
128 months ago
Voyager Miles
Once again my voyager miles have not been credited to my account, I have done everything possible to prevent this happening, I do not leave the check in counter without having my voyager number printed in my boarding pass yet you still frequently do not credit my account I get the feeling that you purposely omit crediting earned miles to people to save money and the process to get them credited is so tedious that most people give up. I strongly urge any one flying to give SAA a skip
0 replies
130 months ago
Great product and service
I know that this site is usually used to express dissatisfaction but I felt obligated to comment MACD for their service and product and service for the fireplace I had installed at my house, I would recommend these guys to anyone
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
5 (50%)