VS
Volkswagen South Africa
Unclaimed Business
VS
Volkswagen South Africa
Unclaimed Business
113 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Volkswagen South Africa faces severe and systemic customer experience failures across virtually every service dimension. Customers consistently describe communication breakdowns, unresolved vehicle defects, parts unavailability stretching months, and a near-total absence of aftercare. While isolated praise exists for specific sales consultants and the brand's promotional generosity, the overwhelming pattern is one of frustration, broken promises, and eroded trust in what customers expected to be a premium brand.
Top Strengths:
- •Sales & Purchase Experience: A small number of customers praise transparent, knowledgeable sales consultants by name and describe exceptional purchase journeys. A promotional KFC competition winner also highlights brand generosity.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#4
in Car Brands
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.3|113 Reviews
May '25 - Apr '26
5(5.7%)
4(1%)
3(1%)
2(3.8%)
1(88.6%)
5(5.7%)
4(1%)
3(1%)
2(3.8%)
1(88.6%)
Recent reviews (113)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRK
Richard K
1 reviews | Active since Jan 2020
18 Mar 2026, 16:59
BAD service from VW
Hi had an incident were the clutch of the car failed after 24000km, I bought the car brand new. I took the car back to the dealership, the car is still under mechanical warranty and maintenance plan. I was advised that the car is not covered due to driver negligence. I am the only driver and not a hard driver. R26000 bill later, I will trade the car in and move to another car brand. This is absulute ****.
Helpful (0)
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Richard K
1 reviews | Active since Jan 2020
18 Mar 2026, 16:59
BAD service from VW
Hi had an incident were the clutch of the car failed after 24000km, I bought the car brand new. I took the car back to the dealership, the car is still under mechanical warranty and maintenance plan. I was advised that the car is not covered due to driver negligence. I am the only driver and not a hard driver. R26000 bill later, I will trade the car in and move to another car brand. This is absulute ****.
0
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Mpho T
1 reviews | Active since Jan 2020
13 Mar 2026, 10:45
Unhappy client
I bought a VW Plo Vivo Trendline from Paul Nad Caval in October 205 ,the two gentlemen hid important information such as the car was involved in a major car accident... I complained to both individuals without assistance... to make matters worse the car doesn't have a service history book
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Mpho T
1 reviews | Active since Jan 2020
13 Mar 2026, 10:45
Unhappy client
I bought a VW Plo Vivo Trendline from Paul Nad Caval in October 205 ,the two gentlemen hid important information such as the car was involved in a major car accident... I complained to both individuals without assistance... to make matters worse the car doesn't have a service history book
0
Replies (0)MW
Michael W
1 reviews | Active since Jan 2020
12 Mar 2026, 11:34
Volkswagen T-Cross poor paintwork
I purchased a new white T-Cross 1.0 TSI 85kw in 2022 for R424 775. The vehicle has done16 700 km and is like new. Recently a yellow coloring has emerged in the rear right hand door edge, which has moved to the inside edge of the door as well on the door post and on the inside edge of the driver's door. I have advised VWSA of the problem, as well as the dealership from whom I purchased the vehicle, Bidvest McCarthy Menlyn. I have travelled to various locations to have the vehicle inspected as requested by VWSA. All to no avail as VWSA and the dealership do not wish to take responsibility and or are unable or unwilling to offer any solution for the poor paintwork, and I am left with the resultant loss of value.
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Michael W
1 reviews | Active since Jan 2020
12 Mar 2026, 11:34
Volkswagen T-Cross poor paintwork
I purchased a new white T-Cross 1.0 TSI 85kw in 2022 for R424 775. The vehicle has done16 700 km and is like new. Recently a yellow coloring has emerged in the rear right hand door edge, which has moved to the inside edge of the door as well on the door post and on the inside edge of the driver's door. I have advised VWSA of the problem, as well as the dealership from whom I purchased the vehicle, Bidvest McCarthy Menlyn. I have travelled to various locations to have the vehicle inspected as requested by VWSA. All to no avail as VWSA and the dealership do not wish to take responsibility and or are unable or unwilling to offer any solution for the poor paintwork, and I am left with the resultant loss of value.
0
Replies (0)RG
Rita G
1 reviews | Active since Jan 2020
12 Mar 2026, 10:42
Unfair Charge for Radio Security Code – Volkswagen Polo Vivo
Unfair Charge for Radio Security Code – Volkswagen Polo Vivo I would like to raise a complaint regarding my experience with Volkswagen concerning my Polo Vivo. My vehicle radio recently went into SAFE mode, which requires the radio security code to reset and activate it again. When I checked my vehicle’s owner’s booklet, I discovered that the security code was never written or recorded there when the vehicle was delivered. After contacting Volkswagen for assistance, I was informed that I would need to pay approximately R350 to obtain the radio security code. I find this extremely unfair and disappointing. The security code should have been recorded in the owner’s manual at the time of delivery, and the omission of this information was clearly not my fault. It is unreasonable to expect customers to pay for information that should have been provided with the vehicle documentation in the first place. As a loyal Volkswagen owner, I expected better customer service and support. I have requested that Volkswagen provide the radio security code for my vehicle without charging me for it, but so far I have not received a satisfactory response. I hope that by raising this matter publicly, Volkswagen South Africa will review this situation and resolve it fairly. I am happy to provide proof of ownership, VIN number, and any other documentation required to verify my request. I look forward to Volkswagen addressing this issue and assisting me without additional charges. — A disappointed Volkswagen owner
Helpful (0)
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Rita G
1 reviews | Active since Jan 2020
12 Mar 2026, 10:42
Unfair Charge for Radio Security Code – Volkswagen Polo Vivo
Unfair Charge for Radio Security Code – Volkswagen Polo Vivo I would like to raise a complaint regarding my experience with Volkswagen concerning my Polo Vivo. My vehicle radio recently went into SAFE mode, which requires the radio security code to reset and activate it again. When I checked my vehicle’s owner’s booklet, I discovered that the security code was never written or recorded there when the vehicle was delivered. After contacting Volkswagen for assistance, I was informed that I would need to pay approximately R350 to obtain the radio security code. I find this extremely unfair and disappointing. The security code should have been recorded in the owner’s manual at the time of delivery, and the omission of this information was clearly not my fault. It is unreasonable to expect customers to pay for information that should have been provided with the vehicle documentation in the first place. As a loyal Volkswagen owner, I expected better customer service and support. I have requested that Volkswagen provide the radio security code for my vehicle without charging me for it, but so far I have not received a satisfactory response. I hope that by raising this matter publicly, Volkswagen South Africa will review this situation and resolve it fairly. I am happy to provide proof of ownership, VIN number, and any other documentation required to verify my request. I look forward to Volkswagen addressing this issue and assisting me without additional charges. — A disappointed Volkswagen owner
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Thandeka M
1 reviews | Active since Jan 2020
9 Mar 2026, 13:32
Horrible service at VW white river Mpumalanga
I went to service my car at Volkswagen white river and the service I received there was beyond horrible. I booked my car in for a service for Friday and i asked the lady I spoke to, to give me a quote for a major service and she said she was going to phone me back and she never did. Anyway, I took my car that Friday and I was assisted by a lady named Madiro to check in the car. I asked for the quote and she said she would phone me back and after 11:00 I decided to phone them because I was still not phoned. I spoke to a lady named Nonhle and she said she was going to phone back and I had a heated exchange with her because she also said she was going to phone me back band I explained that it was the 3rd time asking for the same thing and that I was going to hold but she assured me and said she was going to phone me back and she did. She came back and said the quote was R26000 and I couldn’t understand what the 26000 was for as I had only asked to be quoted on the major service and she said she’d speak to vw for a service plan to ask if they can extend my service plan. She came back and said that she spoke to VW and they advised that for the service I’d pay 8900 and I said it’s fine, they may proceed with the service. After some few minutes, she phoned back to say the technician is asking if I didn’t mind waiting until after 18:30 because changing the cam belt would take time and I said that wasn’t going to be a problem as long as the car would be serviced. After some few minutes then she came back and said the technician is advising that he would finish with the car the next day and I told her that I needed the car to drive back home and that I’d be ok if VW would give me a car to use to drive back home as I stay in Badplaas which is 120kms away from white river and then she said she’d phone me back. She phoned me back to say I needed to bring the car the next day as the service plan would start working the next day. I agreed to that, I went to fetch the car and when I got there, I asked her for the quote and she advised that she needed to scan it or something and that she couldn’t give it to me. Then i left, minutes later she phoned to say that the technician has advised that he had other cars and that I needed to book the service for Monday. As annoyed as I was, we booked the date for Monday and I took the car there. When I went to collect it, I asked for the invoice and she said she didn’t have it and that I’d get it the next day which would’ve been on Tuesday. Wednesday I phoned her and I spoke to a gentleman named Tebogo I think who asked me about the service and I told him that I was still waiting for my invoice from Nonhle and he said he’d speak to Nonhle about it and that she’d send it. Needless to say, to this very minute, I haven’t received the invoice, I don’t know what service was done to this car. I sent a direct email to Nonhle not so long ago and somebody responded to say Nonhle was out of office and they asked for the registration number of the car which was on the email and I’m still waiting. I’ve never seen such level of incompetence and to think that I was in talks with Clement because I wanted to buy the Tiguan and now I’ll have to go to another dealership because to say the people I dealt with were *********** would be an understatement and I’d never set my feet in your premises again
Helpful (0)
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Thandeka M
1 reviews | Active since Jan 2020
9 Mar 2026, 13:32
Horrible service at VW white river Mpumalanga
I went to service my car at Volkswagen white river and the service I received there was beyond horrible. I booked my car in for a service for Friday and i asked the lady I spoke to, to give me a quote for a major service and she said she was going to phone me back and she never did. Anyway, I took my car that Friday and I was assisted by a lady named Madiro to check in the car. I asked for the quote and she said she would phone me back and after 11:00 I decided to phone them because I was still not phoned. I spoke to a lady named Nonhle and she said she was going to phone back and I had a heated exchange with her because she also said she was going to phone me back band I explained that it was the 3rd time asking for the same thing and that I was going to hold but she assured me and said she was going to phone me back and she did. She came back and said the quote was R26000 and I couldn’t understand what the 26000 was for as I had only asked to be quoted on the major service and she said she’d speak to vw for a service plan to ask if they can extend my service plan. She came back and said that she spoke to VW and they advised that for the service I’d pay 8900 and I said it’s fine, they may proceed with the service. After some few minutes, she phoned back to say the technician is asking if I didn’t mind waiting until after 18:30 because changing the cam belt would take time and I said that wasn’t going to be a problem as long as the car would be serviced. After some few minutes then she came back and said the technician is advising that he would finish with the car the next day and I told her that I needed the car to drive back home and that I’d be ok if VW would give me a car to use to drive back home as I stay in Badplaas which is 120kms away from white river and then she said she’d phone me back. She phoned me back to say I needed to bring the car the next day as the service plan would start working the next day. I agreed to that, I went to fetch the car and when I got there, I asked her for the quote and she advised that she needed to scan it or something and that she couldn’t give it to me. Then i left, minutes later she phoned to say that the technician has advised that he had other cars and that I needed to book the service for Monday. As annoyed as I was, we booked the date for Monday and I took the car there. When I went to collect it, I asked for the invoice and she said she didn’t have it and that I’d get it the next day which would’ve been on Tuesday. Wednesday I phoned her and I spoke to a gentleman named Tebogo I think who asked me about the service and I told him that I was still waiting for my invoice from Nonhle and he said he’d speak to Nonhle about it and that she’d send it. Needless to say, to this very minute, I haven’t received the invoice, I don’t know what service was done to this car. I sent a direct email to Nonhle not so long ago and somebody responded to say Nonhle was out of office and they asked for the registration number of the car which was on the email and I’m still waiting. I’ve never seen such level of incompetence and to think that I was in talks with Clement because I wanted to buy the Tiguan and now I’ll have to go to another dealership because to say the people I dealt with were *********** would be an understatement and I’d never set my feet in your premises again
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Replies (0)AH
Areno H
1 reviews | Active since Jan 2020
9 Mar 2026, 11:31
VW is no longer a reputable dealer
I booked my service at Alpine VW, were I took my car in for a 60000km service. Upon completion, Andrew my advisor, informed me that only the oil service was completed dur to my car being below 60000km. My car has a full service & maintenance plan but still the complete work was not conducted. I then asked why the balance was not done and I was advised that this is the process and that I would need to take it back again in May to get the balance ofbthe work done. This is after I paid upfront for the service which was not rendered. However if u pay cash to the dealship....the work will be conducted. This is clearly unfair treatment of customers. This has been the case for all services but I just noticed now.....so if u have paid for these VAPS be very careful
Helpful (0)
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Areno H
1 reviews | Active since Jan 2020
9 Mar 2026, 11:31
VW is no longer a reputable dealer
I booked my service at Alpine VW, were I took my car in for a 60000km service. Upon completion, Andrew my advisor, informed me that only the oil service was completed dur to my car being below 60000km. My car has a full service & maintenance plan but still the complete work was not conducted. I then asked why the balance was not done and I was advised that this is the process and that I would need to take it back again in May to get the balance ofbthe work done. This is after I paid upfront for the service which was not rendered. However if u pay cash to the dealship....the work will be conducted. This is clearly unfair treatment of customers. This has been the case for all services but I just noticed now.....so if u have paid for these VAPS be very careful
0
Replies (0)SF
Sade F
1 reviews | Active since Jan 2020
5 Mar 2026, 09:44
Bad Customer Experience! VW Tokia
To whom this may concern! I am very disappointed in the service myself and husband has been getting with your Vw Tokia dealership which we been going to for years, purchased both our cars there and this isn’t the first instance where we have received such bad customer experience! My car was booked in on the 23rd February 2026, to date I am still without my car which I do need to have asap for work etc. The day the car was booked in we made them aware that this issue occurred before which we booked the car in for checks and was told nothing is wrong with the car, got the car back. Same thing happens in February car shuts down completely wouldn’t start, had to wait for roadside assistance.Technician came out assessed the battery managed to start it up to get me home as I was at the office that day,he did advise the battery is the issue as it’s dated 2020 bare in mind this is a 2017 Model which we purchased in 2023. The car has only been going to this dealership for any issues/ services. The dealership was made aware that the battery isn’t an original which to our surprised shouldn’t be the case!!! As we bought the car them You! And the fact the issue picked up on the car service history shows the same things we experiencing now and were never made aware of is shocking as they ‘ suppose to checking this history each time the car is book in’ Fast forward to a week later,we logged the issue with Vw SA they told us it will take 24-48 hrs for feedback days go by - No calls? With updates we have to call you guys multiple times on 4th March for feedback to be told there no feedback like are you seriously!!! How isit taking you this long to sort out the issue? Poor communication to say the least! I am without a Car I am still paying for!
Helpful (0)
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Sade F
1 reviews | Active since Jan 2020
5 Mar 2026, 09:44
Bad Customer Experience! VW Tokia
To whom this may concern! I am very disappointed in the service myself and husband has been getting with your Vw Tokia dealership which we been going to for years, purchased both our cars there and this isn’t the first instance where we have received such bad customer experience! My car was booked in on the 23rd February 2026, to date I am still without my car which I do need to have asap for work etc. The day the car was booked in we made them aware that this issue occurred before which we booked the car in for checks and was told nothing is wrong with the car, got the car back. Same thing happens in February car shuts down completely wouldn’t start, had to wait for roadside assistance.Technician came out assessed the battery managed to start it up to get me home as I was at the office that day,he did advise the battery is the issue as it’s dated 2020 bare in mind this is a 2017 Model which we purchased in 2023. The car has only been going to this dealership for any issues/ services. The dealership was made aware that the battery isn’t an original which to our surprised shouldn’t be the case!!! As we bought the car them You! And the fact the issue picked up on the car service history shows the same things we experiencing now and were never made aware of is shocking as they ‘ suppose to checking this history each time the car is book in’ Fast forward to a week later,we logged the issue with Vw SA they told us it will take 24-48 hrs for feedback days go by - No calls? With updates we have to call you guys multiple times on 4th March for feedback to be told there no feedback like are you seriously!!! How isit taking you this long to sort out the issue? Poor communication to say the least! I am without a Car I am still paying for!
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Replies (0)MM
Mosuli M
1 reviews | Active since Jan 2020
5 Mar 2026, 08:22
Volkswagen SA – No Response Regarding Ongoing Headlight Theft Issue
I am extremely disappointed with the lack of response and support from Volkswagen South Africa. My vehicle’s headlight was ******, which unfortunately has become a very common issue affecting Volkswagen owners across the country. The replacement cost is around R35,000 per headlight, which places a huge financial burden on customers. What is most concerning is that I have now been without my headlight for eight months, and despite reaching out to Volkswagen multiple times via email, I have received no acknowledgment or response to my queries. I raised concerns not only about my personal situation but also about the wider issue of vehicle component theft affecting Volkswagen vehicles nationally, asking for clarity on: • Volkswagen’s position on the matter • Any preventative measures or design improvements being implemented • Whether there is any goodwill assistance available for affected customers Unfortunately, the complete lack of communication is very disappointing, especially for a brand that claims to value its customers. As a loyal Volkswagen owner, I expected at the very least basic communication, acknowledgment, and some form of guidance on how the company plans to address such a widespread issue. At this point, I am still waiting for a response and hope Volkswagen South Africa will take this matter seriously and engage with customers who are facing these challenges. I sincerely hope this review prompts a response, as previous attempts to contact Volkswagen directly have gone unanswered.
Helpful (0)
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Mosuli M
1 reviews | Active since Jan 2020
5 Mar 2026, 08:22
Volkswagen SA – No Response Regarding Ongoing Headlight Theft Issue
I am extremely disappointed with the lack of response and support from Volkswagen South Africa. My vehicle’s headlight was ******, which unfortunately has become a very common issue affecting Volkswagen owners across the country. The replacement cost is around R35,000 per headlight, which places a huge financial burden on customers. What is most concerning is that I have now been without my headlight for eight months, and despite reaching out to Volkswagen multiple times via email, I have received no acknowledgment or response to my queries. I raised concerns not only about my personal situation but also about the wider issue of vehicle component theft affecting Volkswagen vehicles nationally, asking for clarity on: • Volkswagen’s position on the matter • Any preventative measures or design improvements being implemented • Whether there is any goodwill assistance available for affected customers Unfortunately, the complete lack of communication is very disappointing, especially for a brand that claims to value its customers. As a loyal Volkswagen owner, I expected at the very least basic communication, acknowledgment, and some form of guidance on how the company plans to address such a widespread issue. At this point, I am still waiting for a response and hope Volkswagen South Africa will take this matter seriously and engage with customers who are facing these challenges. I sincerely hope this review prompts a response, as previous attempts to contact Volkswagen directly have gone unanswered.
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