VW South Africa & VW Rustenburg SUCKS!!

Not only am I disappointed with the 3L VW Amarok Aventura that I bought but, I am even more disappointed in the service rendered to their clients by VW South Africa and VW Rustenburg. My vehichle went in for a service more than a week ago and they identified a gaulty Glow Plug. I followed up yesterday with the Service Advisor just to find out that the part was not even ordered yet. She promised to phone be back and update me on the progress which she never did. I wrote 2 e-mails to the Dealership Principal but, is ignored. I reported the matter to VW South Africa Customer Complaints who took down all the details, promised to give feedback within 24 Hours but, nothing happened. They would send me a complaint/investigation number but, still no e-mail. I regret the day that I decided to buy a Vokswagen product. Not only is the vehicle poor quality the servive rendered by this company is disgusting!!