VS
Volkswagen South Africa
Unclaimed Business
VS
Volkswagen South Africa
Unclaimed Business
107 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Volkswagen South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Volkswagen South Africa is facing significant customer experience challenges across nearly every service touchpoint. Owners report unresolved mechanical faults, denied warranty claims, poor dealer workshop quality, and head office communication that customers describe as unresponsive or evasive. While a handful of buyers praise specific sales consultants, the dominant narrative is one of frustration with accountability, transparency, and post-sale aftercare from both dealerships and VWSA head office.
TrustIndex
2
Jul '25 - Jun '26
Based on recent customer reviews, Volkswagen South Africa customers describe persistent frustration across nearly every touchpoint. Owners report unresolved mechanical faults, warranty disputes, and prolonged repair delays, compounded by poor communication from both dealerships and head office. While isolated experiences praise individual consultants, the dominant narrative is one of broken promises, ignored escalations, and a brand failing to honour its premium positioning in aftercare and accountability.
The most common complaint about Volkswagen South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Communication & Aftercare (0.6) is the most damaging theme. Customers describe being ghosted by case managers, repeated unanswered emails to head office, conflicting information between consultants, and escalations that go nowhere. Many report waiting weeks or months for any meaningful update.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
First of all, they are very rude. The customer service is horrible from top to bottom. Do not waste your time complaining to VW about a dealership if you don’t have a warranty; they will take the dealership’s word over yours. I do not recommend this company and will never buy from them again.
1 reviews | Active since Jan 2020
First of all, they are very rude. The customer service is horrible from top to bottom. Do not waste your time complaining to VW about a dealership if you don’t have a warranty; they will take the dealership’s word over yours. I do not recommend this company and will never buy from them again.
1 reviews | Active since Jan 2020
Not only am I disappointed with the 3L VW Amarok Aventura that I bought but, I am even more disappointed in the service rendered to their clients by VW South Africa and VW Rustenburg. My vehichle went in for a service more than a week ago and they identified a gaulty Glow Plug. I followed up yesterday with the Service Advisor just to find out that the part was not even ordered yet. She promised to phone be back and update me on the progress which she never did. I wrote 2 e-mails to the Dealership Principal but, is ignored. I reported the matter to VW South Africa Customer Complaints who took down all the details, promised to give feedback within 24 Hours but, nothing happened. They would send me a complaint/investigation number but, still no e-mail. I regret the day that I decided to buy a Vokswagen product. Not only is the vehicle poor quality the servive rendered by this company is disgusting!!
1 reviews | Active since Jan 2020
Not only am I disappointed with the 3L VW Amarok Aventura that I bought but, I am even more disappointed in the service rendered to their clients by VW South Africa and VW Rustenburg. My vehichle went in for a service more than a week ago and they identified a gaulty Glow Plug. I followed up yesterday with the Service Advisor just to find out that the part was not even ordered yet. She promised to phone be back and update me on the progress which she never did. I wrote 2 e-mails to the Dealership Principal but, is ignored. I reported the matter to VW South Africa Customer Complaints who took down all the details, promised to give feedback within 24 Hours but, nothing happened. They would send me a complaint/investigation number but, still no e-mail. I regret the day that I decided to buy a Vokswagen product. Not only is the vehicle poor quality the servive rendered by this company is disgusting!!
1 reviews | Active since Jan 2020
am extremely frustrated and disappointed with the poor service, lack of communication, and unresolved mechanical issue involving my Volkswagen Polo Hatch 1.0 TSI R-Line DSG. My vehicle was serviced at Volkswagen Menlyn on 18 February 2026. Less than two months later, on 10 April 2026, while driving under normal conditions, the vehicle suddenly lost power without any warning lights appearing on the dashboard. After stopping the vehicle and inspecting the engine, I discovered that the engine oil and coolant had mixed, creating a milky substance — a serious mechanical problem that should never happen shortly after a service. I immediately contacted Volkswagen Menlyn. A technician was only sent to my residence days later because the vehicle was no longer drivable. The technician confirmed the issue and arranged for towing. Since then, my vehicle has remained at Volkswagen Menlyn for almost three weeks with no proper progress, repair, or resolution. To date, my car is still at the dealership, and I continue to experience major inconvenience due to the delays and lack of feedback. To make matters worse, I was later presented with a quotation of approximately R20,686.20 merely for a strip-and-quote inspection to investigate the water pump and thermostat. I find this completely unacceptable considering the vehicle had recently been serviced by the same dealership. What has made this experience even more frustrating is the constant lack of communication and the fact that I have had to personally follow up every single time. Additional concerns from the service day: * On the day of service, I had to personally contact Motorite multiple times because Volkswagen Menlyn claimed they had not received the authorization letter, despite Motorite confirming it had already been sent. * I only received the authorization letter myself at 16:01 and forwarded it to the dealership. * Due to the delays and confusion, I now question whether my vehicle was even properly serviced on that day. * After the service, I also noticed unusual engine noises and the oil service light was still on until a technician later came to reset it. Communication with Volkswagen South Africa has also been extremely poor: * I have made numerous follow-up calls over the past few weeks. * I was repeatedly told they were still waiting for documents from Volkswagen Menlyn. * On one occasion I was told the consultant handling my case had just stepped away from her desk and would return my call, only to later be told she was actually on sick leave. * Different consultants have given conflicting information, leaving me confused and with no confidence that my matter is being properly handled. * I was also informed that only one specific consultant could assist because she had originally emailed Volkswagen Menlyn, despite the matter supposedly being visible on the system for all staff. I have also been severely inconvenienced by the lack of transport assistance, and even requested a courtesy vehicle, which was not available. At this stage, nearly three weeks later, I still do not have clarity, accountability, or a proper resolution regarding: * How such a serious engine issue occurred shortly after servicing. * Why there were no warning signs before the failure. * Whether the vehicle was properly serviced in the first place. * Why communication and customer service have been so poor throughout this process. * Why I am expected to carry the financial burden for a failure that may be linked to poor workmanship or service negligence. I expect Volkswagen South Africa and Volkswagen Menlyn to take responsibility, properly investigate this matter, and provide a fair resolution urgently. This entire experience has caused me significant stress, inconvenience, and loss of trust in the Volkswagen brand.
1 reviews | Active since Jan 2020
am extremely frustrated and disappointed with the poor service, lack of communication, and unresolved mechanical issue involving my Volkswagen Polo Hatch 1.0 TSI R-Line DSG. My vehicle was serviced at Volkswagen Menlyn on 18 February 2026. Less than two months later, on 10 April 2026, while driving under normal conditions, the vehicle suddenly lost power without any warning lights appearing on the dashboard. After stopping the vehicle and inspecting the engine, I discovered that the engine oil and coolant had mixed, creating a milky substance — a serious mechanical problem that should never happen shortly after a service. I immediately contacted Volkswagen Menlyn. A technician was only sent to my residence days later because the vehicle was no longer drivable. The technician confirmed the issue and arranged for towing. Since then, my vehicle has remained at Volkswagen Menlyn for almost three weeks with no proper progress, repair, or resolution. To date, my car is still at the dealership, and I continue to experience major inconvenience due to the delays and lack of feedback. To make matters worse, I was later presented with a quotation of approximately R20,686.20 merely for a strip-and-quote inspection to investigate the water pump and thermostat. I find this completely unacceptable considering the vehicle had recently been serviced by the same dealership. What has made this experience even more frustrating is the constant lack of communication and the fact that I have had to personally follow up every single time. Additional concerns from the service day: * On the day of service, I had to personally contact Motorite multiple times because Volkswagen Menlyn claimed they had not received the authorization letter, despite Motorite confirming it had already been sent. * I only received the authorization letter myself at 16:01 and forwarded it to the dealership. * Due to the delays and confusion, I now question whether my vehicle was even properly serviced on that day. * After the service, I also noticed unusual engine noises and the oil service light was still on until a technician later came to reset it. Communication with Volkswagen South Africa has also been extremely poor: * I have made numerous follow-up calls over the past few weeks. * I was repeatedly told they were still waiting for documents from Volkswagen Menlyn. * On one occasion I was told the consultant handling my case had just stepped away from her desk and would return my call, only to later be told she was actually on sick leave. * Different consultants have given conflicting information, leaving me confused and with no confidence that my matter is being properly handled. * I was also informed that only one specific consultant could assist because she had originally emailed Volkswagen Menlyn, despite the matter supposedly being visible on the system for all staff. I have also been severely inconvenienced by the lack of transport assistance, and even requested a courtesy vehicle, which was not available. At this stage, nearly three weeks later, I still do not have clarity, accountability, or a proper resolution regarding: * How such a serious engine issue occurred shortly after servicing. * Why there were no warning signs before the failure. * Whether the vehicle was properly serviced in the first place. * Why communication and customer service have been so poor throughout this process. * Why I am expected to carry the financial burden for a failure that may be linked to poor workmanship or service negligence. I expect Volkswagen South Africa and Volkswagen Menlyn to take responsibility, properly investigate this matter, and provide a fair resolution urgently. This entire experience has caused me significant stress, inconvenience, and loss of trust in the Volkswagen brand.
1 reviews | Active since Jan 2020
My screen of my VW polo Vivo life broke a week ago, for the second time in less than 2 years. I bought my car brand new, it has less than 8 000km's on the clock. This makes me question the quality of VW. I am struggling alot to get them to install a new screen radio system. There are so many bad reviews and complaints on "Hello Peter " VW just don't care. They expect me to accept the offer of VW Wonderboom to fix my screen, it was VW Wonderboom who ""fixed ""my screen the first time, just for it to break again after a few months. I would give VW. MINUS( -) 10 starts if I could. How many cars have been recalled by VW SA because of faults ?
1 reviews | Active since Jan 2020
My screen of my VW polo Vivo life broke a week ago, for the second time in less than 2 years. I bought my car brand new, it has less than 8 000km's on the clock. This makes me question the quality of VW. I am struggling alot to get them to install a new screen radio system. There are so many bad reviews and complaints on "Hello Peter " VW just don't care. They expect me to accept the offer of VW Wonderboom to fix my screen, it was VW Wonderboom who ""fixed ""my screen the first time, just for it to break again after a few months. I would give VW. MINUS( -) 10 starts if I could. How many cars have been recalled by VW SA because of faults ?
1 reviews | Active since Jan 2020
I am beyond frustrated and deeply dissatisfied with the shocking level of service I received at VW Groblersdal. On Tuesday, 07 April 2026 at 09:00, I arrived for what should have been a basic service — a battery installation and wiper replacement. Instead, I was left sitting at the dealership for the entire day without any meaningful assistance, communication, or sense of urgency from staff. No explanations, no updates — just complete disregard for my time. I was then told to return the following day. I did exactly that, only to be met with the same level of incompetence and neglect. Once again, I was not assisted. What makes this even more unacceptable is that my vehicle is under warranty. Despite this, I was effectively forced into a position where I had no choice but to spend my own money to purchase a battery elsewhere because your team failed to do their job. This is not just poor service — it is a complete failure of accountability, professionalism, and basic customer care. It is unacceptable that a paying customer, with a valid warranty, is treated with such disregard. I will be escalating this matter further and expect accountability for both the financial loss I incurred and the unacceptable treatment I received. Potential customers should seriously reconsider before trusting this dealership with their vehicles.
1 reviews | Active since Jan 2020
I am beyond frustrated and deeply dissatisfied with the shocking level of service I received at VW Groblersdal. On Tuesday, 07 April 2026 at 09:00, I arrived for what should have been a basic service — a battery installation and wiper replacement. Instead, I was left sitting at the dealership for the entire day without any meaningful assistance, communication, or sense of urgency from staff. No explanations, no updates — just complete disregard for my time. I was then told to return the following day. I did exactly that, only to be met with the same level of incompetence and neglect. Once again, I was not assisted. What makes this even more unacceptable is that my vehicle is under warranty. Despite this, I was effectively forced into a position where I had no choice but to spend my own money to purchase a battery elsewhere because your team failed to do their job. This is not just poor service — it is a complete failure of accountability, professionalism, and basic customer care. It is unacceptable that a paying customer, with a valid warranty, is treated with such disregard. I will be escalating this matter further and expect accountability for both the financial loss I incurred and the unacceptable treatment I received. Potential customers should seriously reconsider before trusting this dealership with their vehicles.
1 reviews | Active since Jan 2020
I took my vw Tcross for 75000km service at Mid-bay Richard's my car was fine prior to service, after service I drove for 60km the car started jerking, rough idling I needed to drive it on high revs 4000rpm at 6th gear to keep it going. At some point it showed engine light with EPC. VW customer base is too big to a point whereby they cannot respect customers, after speaking with the staff at Midbay I concluded that I will be sent from pillar to post. VW is blaming the kind of fuel I poured from the garage but I changed the garage I used before because it is not happening for the first time but not happening to the likes of Toyota, Suzuki, Kia or Hyundai. VW is not building any garages that will sell fuel that will good for the brand. Spark plugs from vw are not of a good quality to match the kind of fuel sold in garages and vw is not planning to incur the cost if your car start giving you problems . I cannot trust the brand it's just expensive to maintain and they are very arrogant
1 reviews | Active since Jan 2020
I took my vw Tcross for 75000km service at Mid-bay Richard's my car was fine prior to service, after service I drove for 60km the car started jerking, rough idling I needed to drive it on high revs 4000rpm at 6th gear to keep it going. At some point it showed engine light with EPC. VW customer base is too big to a point whereby they cannot respect customers, after speaking with the staff at Midbay I concluded that I will be sent from pillar to post. VW is blaming the kind of fuel I poured from the garage but I changed the garage I used before because it is not happening for the first time but not happening to the likes of Toyota, Suzuki, Kia or Hyundai. VW is not building any garages that will sell fuel that will good for the brand. Spark plugs from vw are not of a good quality to match the kind of fuel sold in garages and vw is not planning to incur the cost if your car start giving you problems . I cannot trust the brand it's just expensive to maintain and they are very arrogant
1 reviews | Active since Jan 2020
New Vw amarok is a nice bakie but be warned it can not handle water. I mean a patch of water that a bmw sedan and bakie can just drive through without hassle.
1 reviews | Active since Jan 2020
New Vw amarok is a nice bakie but be warned it can not handle water. I mean a patch of water that a bmw sedan and bakie can just drive through without hassle.
Volkswagen South Africa has a TrustIndex of 2 out of 10 on Hellopeter, based on 107 reviews in the last 12 months. Hellopeter has tracked Volkswagen South Africa across 2,769 total reviews. How is the TrustIndex calculated? →