Brett N

Lack of customer service

I cannot help but agree with all the negative reviews iro CMH Volvo Cape Town. They certainly do not live up to their claim of aiming to be number one iro customer satisfaction. They are the only Volvo dealership in and around Cape Town, so as customers we have no alternative but to reluctantly them. My recent experience in getting my vehicle serviced has in fact been one out of ten. They do not keep the customer informed as to the service progress (or lack thereof) nor the late delivery of parts ordered weeks ago. Two calls asking for Service Manager, Mark to return calls, no response after almost 3 hours of waiting. The phone also often goes unanswered for minutes upon minutes with no option to leave a message, and given my recent experience I doubt if they would actually return the call.