Shocking!!!

I was shocked at the service from Volvo in Hatfield, from the small services that used to be a standard at any Volvo dealership like coffee while waiting!! Nothing at this branch no coffee not even cold water. My partner was there to drop my car off for a service and experienced this today. As for the service of the car it’s self time will tell! For what was seen as a high end Brand this branch has no pride in the service they offer and have really adopted a cheeper approached to service . I received the car back maybe it had be wiped down but most definitely not cleaned!! And add to the insult the person that answers the phone is rude as can be. But hey who cares it looks and sounds like this is the CHM standard now. I will be looking for a reputable organisation to do deal with in future !!!