Stay away from CMH Volvo Hatfield

Dropped my car off for a service at 8h40am at CHM Volvo Hatfield. Asked whether a technician would call me to let me know what work needs to be done on the vehicle - was told yes, of course. By 13h30 - no call, so I called Volvo - no answers, so I sent an e-mail. Same procedure at 16h05 - called & e-mailed. Same procedure the next day at 7h40 - called & e-mailed. Eventually got a call back - car is ready. Enquired about work done, specifically whether break pads / discs require replacement. Was told that a technician would call me in under 10 minutes. Call never came. Went to collect car, said that am still waiting for technician to call. Person at reception (whom I spoke to earlier) did not seem to care. Then could not find my car's key, so I left. The only reason I'll take the car back for its next service is because it is still on a motor plan. After that, CMH Volvo Hatfield can kiss my hard-earned cash goodbye.