Unprofessional

We have ten cfe batteries 2 years old. Been on phone up and down with technicians. Site 200kms from Port Elizabeth. Eventually brought all ten batteries in.3 Weeks later batteries still not all tested. Constantly send requests for updates for customer and just got ignored. I have in the last year spent 2,5 bar there my customer nothing. Customer tells me today his batteries ready and long story short Gwen there gave him direct price cutting me as the customer off to help once off.anyway batteries still not ready