Extremely Poor Service and Communication from CoActivate

I am extremely disappointed with the lack of professionalism and incompetence displayed by CoActivate in handling my cellphone contract application.

I app**** for a Samsung Z Fold 5 Black Friday deal through MTN online on 27 November 2024, and my application was assigned to a CoActivate consultant, Mr. Sibonelo Mbuyazi. Despite submitting all the required documents on 28 November 2024, I have received no updates on my application status.

Since then, I have made multiple attempts to contact CoActivate to follow up on my application, via phone calls and emails, only to experience the same frustrating scenario:

The secretary transfers my call to the consultant or an available agent. The line rings endlessly and eventually disconnects. No one follows up or gets back to me after these failed calls.

On 7 January 2025, I was informed by the secretary that the system showed a note next to my application stating, "awaiting documents." This is incorrect as I submitted all required documents on 28 November 2024. Today (14 January 2025), the system suddenly shows that my application has been cancelled.

This raises serious concerns because someone clearly has time to update my application status on the system but no time to contact me to resolve the supposed issue. Instead of notifying me or following up about these so-called "missing documents," they silently cancelled my application.

To make matters worse, I have received no official communication from either CoActivate or MTN about this cancellation, leaving me frustrated and in the dark.

This level of service is completely unacceptable. Not only has CoActivate failed to process my application in a timely manner, but they have also demonstrated an utter disregard for communication and customer care.

If CoActivate cannot handle their responsibilities as a service provider for MTN, they should not be entrusted with such important tasks. Their inefficiency and lack of accountability reflect poorly on both their company and MTN.

I strongly advise others to be cautious when dealing with CoActivate. My experience has been nothing but frustration, and I would not recommend their services to anyone.