C
Coactivate
Unclaimed Business
C
Coactivate
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
-100Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLZ
Lindie Z
1 reviews | Active since Jan 2020
21 Aug 2025, 07:58
WORST SERVICE PROVIDER FROM VODACOM
If I could give less than 1 star, I would - DO NOT USE these people to upgrade your Vodacom contracts, how a company like Vodacom can actually use these people as contractors, blows my mind. They upgraded 2 packages to something I did not agree to. The consultant made promises of new prices and what it includes and we are now on a total different and MORE EXPENSIVE package than what we agreed on. They do no keep to their word, they do not deliver, in fact it has been almost 3 months waiting for my new device. WORST experience of my life, I will not renew any of my other business contracts with Vodacom, I am moving all my business!
Helpful (0)
|Replies (0)LZ
Lindie Z
1 reviews | Active since Jan 2020
21 Aug 2025, 07:58
WORST SERVICE PROVIDER FROM VODACOM
If I could give less than 1 star, I would - DO NOT USE these people to upgrade your Vodacom contracts, how a company like Vodacom can actually use these people as contractors, blows my mind. They upgraded 2 packages to something I did not agree to. The consultant made promises of new prices and what it includes and we are now on a total different and MORE EXPENSIVE package than what we agreed on. They do no keep to their word, they do not deliver, in fact it has been almost 3 months waiting for my new device. WORST experience of my life, I will not renew any of my other business contracts with Vodacom, I am moving all my business!
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Replies (0)WP
Wayne P
1 reviews | Active since Jan 2020
4 Aug 2025, 07:14
Horrible Customer Service Coactivate
Debbie Coetzer was in touch with me about the return of my cellphone that was incorrect when upgrading my Vodacom contract. She arranged for the collection of the phone and was going to make sure that the account would be taken care of and keep me updated. She has not been in touch with me since 10 June and i have sent multiple emails for her to get back to me without success. Since they collected the phone my bill soured from R2200 to R10000. They keep making mistakes and take no responsibility.
Helpful (0)
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Wayne P
1 reviews | Active since Jan 2020
4 Aug 2025, 07:14
Horrible Customer Service Coactivate
Debbie Coetzer was in touch with me about the return of my cellphone that was incorrect when upgrading my Vodacom contract. She arranged for the collection of the phone and was going to make sure that the account would be taken care of and keep me updated. She has not been in touch with me since 10 June and i have sent multiple emails for her to get back to me without success. Since they collected the phone my bill soured from R2200 to R10000. They keep making mistakes and take no responsibility.
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Replies (0)KN
Kobus N/A
1 reviews | Active since Jan 2020
20 Jul 2025, 14:31
Poor Review: MTN Coactivate Service Experience
Here's your rewritten review with CoActive replaced by CoActivate: *Poor Review: MTN - CoActivate Service Experience* *Date of Experience:* July 10, 2025 I'm writing to express my extreme disappointment with the service received from CoActivate regarding a new MTN contract. On July 10th, I signed up for a new contract through CoActivate, with the understanding that the MTN SIM activation and number porting would be completed within 48 hours of delivery. It has now been significantly longer than the promised 48 hours, and I'm still facing major issues: - *SIM Not Activated*: My MTN SIM card remains inactive, rendering the new contract unusable. - *Number Porting Outstanding*: The critical process of porting my existing number is still pending, causing significant inconvenience. - *Unresponsive Sales Agent*: The sales agent, Nompumelelo, who handled my application, has been completely unresponsive to all my emails regarding these pressing issues. My attempts to get an update or resolution have been met with silence. When I contacted MTN customer support directly for assistance, I was informed that they are unable to help with the activation and porting, and was referred back to CoActivate to resolve the matter. This creates an unacceptable loop where I'm left without a functional service and no clear path to resolution. This entire experience has been frustrating and unprofessional. The lack of communication and failure to deliver on promised timelines reflects very poorly on CoActivate's service. I urge CoActivate to address these issues immediately and improve their customer service processes.
Helpful (0)
|Replies (0)KN
Kobus N/A
1 reviews | Active since Jan 2020
20 Jul 2025, 14:31
Poor Review: MTN Coactivate Service Experience
Here's your rewritten review with CoActive replaced by CoActivate: *Poor Review: MTN - CoActivate Service Experience* *Date of Experience:* July 10, 2025 I'm writing to express my extreme disappointment with the service received from CoActivate regarding a new MTN contract. On July 10th, I signed up for a new contract through CoActivate, with the understanding that the MTN SIM activation and number porting would be completed within 48 hours of delivery. It has now been significantly longer than the promised 48 hours, and I'm still facing major issues: - *SIM Not Activated*: My MTN SIM card remains inactive, rendering the new contract unusable. - *Number Porting Outstanding*: The critical process of porting my existing number is still pending, causing significant inconvenience. - *Unresponsive Sales Agent*: The sales agent, Nompumelelo, who handled my application, has been completely unresponsive to all my emails regarding these pressing issues. My attempts to get an update or resolution have been met with silence. When I contacted MTN customer support directly for assistance, I was informed that they are unable to help with the activation and porting, and was referred back to CoActivate to resolve the matter. This creates an unacceptable loop where I'm left without a functional service and no clear path to resolution. This entire experience has been frustrating and unprofessional. The lack of communication and failure to deliver on promised timelines reflects very poorly on CoActivate's service. I urge CoActivate to address these issues immediately and improve their customer service processes.
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Replies (0)zG
zahier G
1 reviews | Active since Jan 2020
10 Jun 2025, 07:30
Pathetic Customer service experience by CoActivate Kerryn Sindicich and Supervisor
What a horrible experience.. So i was due for an upgrade since forever, but due to previous service at upgrade stage, (on another number but at the same service provider) i was putting it off.. So finally i decided to do the upgrade and bless 1 of my kids with the phone.. (Lucky i didn't tell them about it as it would just have been a disappointment) Online Upgrade date 21 May 2025. **********). 3/5days turnarround time.. Numerous calls back and forth with RAM and Vodacom online (Coactivate). (the 1 calling the other a **** as to the process and procedure). At 1st call the CoActivate consultant didnt log the details of call when i queried where abouts of package as i needed to know when it will arrive as i work in office 3 days a week and from home the remainder of the working week. Then on 2nd call the to CoActivate i was told that the handset is on its way. i advised that i needed to know on date of delivery to be home.. i then changed delivery from home to work as wasnt gonna arrive on the day while at work.. On my third call i advised CoActivate of the change as Ram Couriers said that its not their responsibility i must change details with Vodacom and then Vodacom will advise them.. it was now the last day of my work in office and no delivery so i called to query the delivery and then had to change delivery to home. No delivery received to date.. No follow up from CoActivate, even though i sent an email to Kerryn Sindicich . and even spoke to her manager/senior (Shumeera or Sumeera).. and no response or feedback from her either. Then Vodacom intervened and i received my Hand set 04/06/2025 at 8-15pm. However, promises were made to me in writing for the inconvenience experienced. So to date i have emailed Kerryn (CoActivate) to request info on promises made for inconvenience yet after numerous emails on 02/03/04/05 and 10 June 2025 and no response..
Helpful (0)
|Replies (0)zG
zahier G
1 reviews | Active since Jan 2020
10 Jun 2025, 07:30
Pathetic Customer service experience by CoActivate Kerryn Sindicich and Supervisor
What a horrible experience.. So i was due for an upgrade since forever, but due to previous service at upgrade stage, (on another number but at the same service provider) i was putting it off.. So finally i decided to do the upgrade and bless 1 of my kids with the phone.. (Lucky i didn't tell them about it as it would just have been a disappointment) Online Upgrade date 21 May 2025. **********). 3/5days turnarround time.. Numerous calls back and forth with RAM and Vodacom online (Coactivate). (the 1 calling the other a **** as to the process and procedure). At 1st call the CoActivate consultant didnt log the details of call when i queried where abouts of package as i needed to know when it will arrive as i work in office 3 days a week and from home the remainder of the working week. Then on 2nd call the to CoActivate i was told that the handset is on its way. i advised that i needed to know on date of delivery to be home.. i then changed delivery from home to work as wasnt gonna arrive on the day while at work.. On my third call i advised CoActivate of the change as Ram Couriers said that its not their responsibility i must change details with Vodacom and then Vodacom will advise them.. it was now the last day of my work in office and no delivery so i called to query the delivery and then had to change delivery to home. No delivery received to date.. No follow up from CoActivate, even though i sent an email to Kerryn Sindicich . and even spoke to her manager/senior (Shumeera or Sumeera).. and no response or feedback from her either. Then Vodacom intervened and i received my Hand set 04/06/2025 at 8-15pm. However, promises were made to me in writing for the inconvenience experienced. So to date i have emailed Kerryn (CoActivate) to request info on promises made for inconvenience yet after numerous emails on 02/03/04/05 and 10 June 2025 and no response..
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Replies (0)AN
Amahle N
1 reviews | Active since Jan 2020
8 Mar 2025, 09:32
Worst Team Leader
This company is nonsense the management team is lacking leadership skills. I’ve never worked for a company that makes mistakes on the finance department. You’ll work hard for the whole month and end up not getting paid full commission and incentives. And as for the team leaders especially Sameera Chetty! If she doesn’t like you she will make your life a living hell at that company and you’ll end up resigning. I had to resign because of her bad attitude and a bad leadership !
Helpful (0)
|Replies (0)AN
Amahle N
1 reviews | Active since Jan 2020
8 Mar 2025, 09:32
Worst Team Leader
This company is nonsense the management team is lacking leadership skills. I’ve never worked for a company that makes mistakes on the finance department. You’ll work hard for the whole month and end up not getting paid full commission and incentives. And as for the team leaders especially Sameera Chetty! If she doesn’t like you she will make your life a living hell at that company and you’ll end up resigning. I had to resign because of her bad attitude and a bad leadership !
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Replies (0)MM
FvdM
Frikkie van der Merwe
1 reviews | Active since Jan 2020
5 Feb 2025, 07:56
These guys are DANGEROUS!!!
Beware. This is a phishing ****. Hareesja contacted me and the way she speaks it sounds like they are officially with Vodacom and are doing me a favour by adapting my contract to save me money for the next 6 months. Yet they are very *********! They are trying to get you over to using their value added services which will end up costing you more. Where did they get my contact details??? Stay away please!
Helpful (0)
|Replies (0)FvdM
Frikkie van der Merwe
1 reviews | Active since Jan 2020
5 Feb 2025, 07:56
These guys are DANGEROUS!!!
Beware. This is a phishing ****. Hareesja contacted me and the way she speaks it sounds like they are officially with Vodacom and are doing me a favour by adapting my contract to save me money for the next 6 months. Yet they are very *********! They are trying to get you over to using their value added services which will end up costing you more. Where did they get my contact details??? Stay away please!
0
Replies (0)SJ
Simeon J
1 reviews | Active since Jan 2020
14 Jan 2025, 10:21
Extremely Poor Service and Communication from CoActivate
I am extremely disappointed with the lack of professionalism and incompetence displayed by CoActivate in handling my cellphone contract application. I app**** for a Samsung Z Fold 5 Black Friday deal through MTN online on 27 November 2024, and my application was assigned to a CoActivate consultant, Mr. Sibonelo Mbuyazi. Despite submitting all the required documents on 28 November 2024, I have received no updates on my application status. Since then, I have made multiple attempts to contact CoActivate to follow up on my application, via phone calls and emails, only to experience the same frustrating scenario: The secretary transfers my call to the consultant or an available agent. The line rings endlessly and eventually disconnects. No one follows up or gets back to me after these failed calls. On 7 January 2025, I was informed by the secretary that the system showed a note next to my application stating, "awaiting documents." This is incorrect as I submitted all required documents on 28 November 2024. Today (14 January 2025), the system suddenly shows that my application has been cancelled. This raises serious concerns because someone clearly has time to update my application status on the system but no time to contact me to resolve the supposed issue. Instead of notifying me or following up about these so-called "missing documents," they silently cancelled my application. To make matters worse, I have received no official communication from either CoActivate or MTN about this cancellation, leaving me frustrated and in the dark. This level of service is completely unacceptable. Not only has CoActivate failed to process my application in a timely manner, but they have also demonstrated an utter disregard for communication and customer care. If CoActivate cannot handle their responsibilities as a service provider for MTN, they should not be entrusted with such important tasks. Their inefficiency and lack of accountability reflect poorly on both their company and MTN. I strongly advise others to be cautious when dealing with CoActivate. My experience has been nothing but frustration, and I would not recommend their services to anyone.
Helpful (0)
|Replies (0)SJ
Simeon J
1 reviews | Active since Jan 2020
14 Jan 2025, 10:21
Extremely Poor Service and Communication from CoActivate
I am extremely disappointed with the lack of professionalism and incompetence displayed by CoActivate in handling my cellphone contract application. I app**** for a Samsung Z Fold 5 Black Friday deal through MTN online on 27 November 2024, and my application was assigned to a CoActivate consultant, Mr. Sibonelo Mbuyazi. Despite submitting all the required documents on 28 November 2024, I have received no updates on my application status. Since then, I have made multiple attempts to contact CoActivate to follow up on my application, via phone calls and emails, only to experience the same frustrating scenario: The secretary transfers my call to the consultant or an available agent. The line rings endlessly and eventually disconnects. No one follows up or gets back to me after these failed calls. On 7 January 2025, I was informed by the secretary that the system showed a note next to my application stating, "awaiting documents." This is incorrect as I submitted all required documents on 28 November 2024. Today (14 January 2025), the system suddenly shows that my application has been cancelled. This raises serious concerns because someone clearly has time to update my application status on the system but no time to contact me to resolve the supposed issue. Instead of notifying me or following up about these so-called "missing documents," they silently cancelled my application. To make matters worse, I have received no official communication from either CoActivate or MTN about this cancellation, leaving me frustrated and in the dark. This level of service is completely unacceptable. Not only has CoActivate failed to process my application in a timely manner, but they have also demonstrated an utter disregard for communication and customer care. If CoActivate cannot handle their responsibilities as a service provider for MTN, they should not be entrusted with such important tasks. Their inefficiency and lack of accountability reflect poorly on both their company and MTN. I strongly advise others to be cautious when dealing with CoActivate. My experience has been nothing but frustration, and I would not recommend their services to anyone.
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Replies (0)