WP
Wayne P
Active since Mar 2009
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
Horrible Customer Service Coactivate
Debbie Coetzer was in touch with me about the return of my cellphone that was incorrect when upgrading my Vodacom contract. She arranged for the collection of the phone and was going to make sure that the account would be taken care of and keep me updated. She has not been in touch with me since 10 June and i have sent multiple emails for her to get back to me without success. Since they collected the phone my bill soured from R2200 to R10000. They keep making mistakes and take no responsibility.
0 replies
9 months ago
Vodacom Communication Failure
I have had an ongoing issue since February with Vodacom and received an invoice for over R10k for July. The problem is from February till June i was overcharged by over R700/month. They finally fetched their phone that they made a mistake with on 12 May and they have still not corrected the reversal of the contract upgrade. I have had to block all Debit orders with the bank at an additional cost out of pocket. No one gets back to you. Vodacom are a useless company full of lies and broken promises
106 replies
12 months ago
VODACOM UPGRADE FAILURE
I upgraded my phone number and when the phone arrived it was not what was agreed to in the upgrade pitch. They now owe me R1413.96 for 2 months that they have charged me for the upgrade. I have phoned them multiple times since 12 February 2025 to get them to collect their phone and cancel the upgrade. No one ever phones me back and i still have the phone here 2 months later. I keep getting told that the matter has been escalated but still no one phones me back. Over 14 years with them and this is how one gets treated. Unacceptable VODACOM
285 replies
66 months ago
VODACOM BREAKS THEIR WORD
I have had the worst experience with my latest upgrade. The only reason i did my upgrade was because i had just damaged the glass of my existing phone and cannot be without my phone due to it being used for business. I did an upgrade, ended up getting a phone with a damaged screen, was told that i would get a replacement phone within 5 working days. I have not received anything from them. I have made numerous calls and had the phone put down on me multiple times. I regret being with them now. They have given me the worst service i have ever experienced in the 16+ years i have been with them. I am frustrated and annoyed. Now it is a new month and they have charged me the newer account fee but i have not even booted up my new phone. In todays day and age you would expect all companies to go out of their way to keep their clients, i guess with Vodacom you are meaningless.
221 replies
133 months ago
Duplicated Credit Card Transaction
On 2 May 2015 I went to purchase some food stuff at Woolworths Plattekloof at a cost of R748. I fortunately get SMS notifications when I purchase with my Credit Card. My purchase SMS came through at 12h45. When I got home resting and recuperating from having the Flu I got another SMS notification at 15h56 to show another transaction for the same amount gone through my card. <br> I decided to check my online account and found that there were two deductions from my card.<br> When I contacted the number given on the SMS notifications, they tried there best to help but I ended up having to go back to the Store this morning only to be told that they don't know how or why its happened but they have refunded the error.<br> Not good enough for my liking. I want to know how a duplicate transaction took place and did it happen to anyone else.<br> A reversal of an error is not an explanation as to how it happened in the first place while I wasn't even in the store.<br> Im annoyed and frustrated. <br> Thanks Woolworths for trying to cheat me out of my hard earned cash. Your one saving grace is that the person that helped me over the phone was FANTASTIC and a very valuable employee.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)