ZG
zahier G
Active since Mar 2016
9
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0
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Reviews
9 reviews10 months ago
Pathetic Customer service experience by CoActivate Kerryn Sindicich and Supervisor
What a horrible experience.. So i was due for an upgrade since forever, but due to previous service at upgrade stage, (on another number but at the same service provider) i was putting it off.. So finally i decided to do the upgrade and bless 1 of my kids with the phone.. (Lucky i didn't tell them about it as it would just have been a disappointment) Online Upgrade date 21 May 2025. **********). 3/5days turnarround time.. Numerous calls back and forth with RAM and Vodacom online (Coactivate). (the 1 calling the other a **** as to the process and procedure). At 1st call the CoActivate consultant didnt log the details of call when i queried where abouts of package as i needed to know when it will arrive as i work in office 3 days a week and from home the remainder of the working week. Then on 2nd call the to CoActivate i was told that the handset is on its way. i advised that i needed to know on date of delivery to be home.. i then changed delivery from home to work as wasnt gonna arrive on the day while at work.. On my third call i advised CoActivate of the change as Ram Couriers said that its not their responsibility i must change details with Vodacom and then Vodacom will advise them.. it was now the last day of my work in office and no delivery so i called to query the delivery and then had to change delivery to home. No delivery received to date.. No follow up from CoActivate, even though i sent an email to Kerryn Sindicich . and even spoke to her manager/senior (Shumeera or Sumeera).. and no response or feedback from her either. Then Vodacom intervened and i received my Hand set 04/06/2025 at 8-15pm. However, promises were made to me in writing for the inconvenience experienced. So to date i have emailed Kerryn (CoActivate) to request info on promises made for inconvenience yet after numerous emails on 02/03/04/05 and 10 June 2025 and no response..
0 replies
11 months ago
What great service
Izza Johnson, what a guy.. What great service and goes hand in hand with his character...What started out as complaint to Vodacom for their lack of service and professionalism turned into something else for RAM Courier Employee, Izza Johnson. i received my call from him while cycling home from work expecting to receive my package 05/06/2025 (as promised by Vodacom, although 1 week late). He advised why he was calling and also told me he will personally drop off my parcel by 8pm 04/06/2025. True to his word.. just after 8pm he was at my door, package in hand, with a smile he apologised for all the inconvenience i experienced. (If only Vodacom could take a feather out of this mans cap. Izza Johnson, you the man.. Wishing you good health and may you be blessed. Zahier Gabriels
0 replies
11 months ago
What an Awful experience....
What a awful Experience.. So i was due for an upgrade since forever, but due to previous service at upgrade stage, (on another number but at the same service provider) i was putting it off.. So finally i decided to do the upgrade and bless 1 of my kids with the phone.. (Lucky i didn't tell them about it as it would just have been a disappointment) Online Upgrade date 21 May 2025. (8010435909). 3/5days turnarround time.. Numerous calls back and forth with RAM and Vodacom online. (the 1 calling the other a **** as to the process and procedure). At 1st call the vodacom consultant didnt log the details of call when i queried where abouts of package as i needed to know when it will arrive as i work in office 3 days a week and from home the remainder of the working week. Then on 2nd call the to vodacom i was told that the handset is on its way. i advised that i needed to know on date of delivery to be home.. i then changed delivery from home to work as wasnt gonna arrive on the day while at work.. On my third call i advised Vodacom of the change as Ram Couriers said that its not their responsibility i must change details with Vodacom and then Vodacom will advise them.. it was now the last day of my work in office and no delivery so i called to query the delivery and then had to change delivery to home. No delivery received to date.. No follow up from Vodacom, even though i sent an email to Kerryn Sindicich . and even spoke to her manager.. and no response or feedback from her either.
212 replies
15 months ago
What a terrible experience
What a terrible experience Claim Logged 30/01/2025 (Gate Motor not working) This is the second claim that Ooba is dragging there feet on. Their communication is shocking or no existent to say the least. After me calling CLC aswell as the Service provider myself.. Im yet to receive feedback on the process and or progress of the claim from OOBA. The report from the assessor apparently hasnt been received by the Insurer, however the Service provider has indicated (With times and date stamp and email adress) that it was sent on 3 occasions - i have dealt with 4 CLC (claims administrators) and to date no response or feedback from any 1 of them... In the interim i have escalated the Lack of service to a senior (Who then call and apologised for the ordeal. (Today05/02/2025)
53 replies
47 months ago
Pathetic beyond words
Good day.. So i ported to Telkom from Vodacom.. What a huge mistake.. i have the contract roughly 3 months now. Problem started from the very begining. My sim card was some how not working, so was billed from when contract started but couldnt use the sim as i was still connnected on my Prepaid Vodacom Simcard. Then roughly after the 1st month my account was suspended, before even receiving a billing (due to account details) only to find when i contacted them, that my banking details was captured incorrectly.. The store manager accepted the responsibility and paid the bill and sorted the suspension. So now im thinking all is sorted.. Then comes the next month and my line is suspended again.. For the same reason. and also additional charges are not incurred. when i contacted the store i was advised that the manager and the sales assistant was dismissed. And the new Supervisor advised me to make a payment at a pick and pay to bring my account upto date. When is this gonna be sorted and run like a normal account...
0 replies
50 months ago
Awesome Service
Great service from Agent to back office admin staff. Always ontop of matters and willing to assist..
53 replies
50 months ago
Takealot Refund/replament service SUCKS
Worst service i've experienced in years. Started off with a return of a faulty flatscreen TV (In Box). Still within warrentee period (5yrs with Sinotec). so i forgot to return the remote but did so a week later due to missing the courier (who did not advise as to when they fetching). Booking i of Tv and Remote was done at the warehouse out in Montague gardens/Milnerton. Everything was done online so no paperwork or signatures required. When i started querying the status of the replacement a week later. i ws asked when and where i returned the Tv and Remote. after explaining on numerous times (emails i have as back up) via back and forth emails (with various consultants) over 10 day period. i decided to go in and query the issues. i was rudely spoken over by Owen at Returns, i asked to speak to asenior but as it would be there was no senior in that division. then i asked to assisted by someone else or via customer serice as hat is in essence what i was looking for.. So long story short, im still awaiting feedback to the day of my refund, replacement or any feedback for that matter.
0 replies
102 months ago
International parcel held up in JHB for 2 weeks
Not the easiest track and trace ans no one seems to answer calls..
0 replies
123 months ago
SLOW SERVICE
I received sms from bank advising to pick up my new debit/chip card.<br> <br> I arrive at bank (@1pm today, standing for 45 minutes in queue while tellers (2) are helping the same 2 people for the duration of time i've been in the queue. <br> <br> I questioned the one of the staff tasked to check why people are in the queue if someone can help me urgently. but advised to wait in queue.<br> <br> Eventually being helped and they cant pick me up on the system. HOW?.....They sms'd me to pick up card, my account gets credited every month, and I use my old card (I have forever as its he old magnetic strip one) for purchases and withdrawals...<br> <br> This is a place a entrust with my money..
75 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)