Unacceptable Customer Service Experience

I purchased a voucher at Hyperli to celebrate my special day at Coco Vogue, expecting a relaxing and memorable experience. Unfortunately, it turned out to be extremely disappointing. I arrived 30 minutes before my appointment time as instructed. However, I was left sitting for 30 minutes with no assistance. No one communicated with me or explained the delay. I eventually had to approach the receptionist myself to ask what was happening.

After that, I was taken to another side of the premises, where we stood outside for about 10 minutes while staff attempted to call someone to open the door. There was no answer. I had to walk back to the main building and request assistance again. Even then, the door was still not opened promptly.

At that point, I felt so frustrated that I wanted to cancel my appointment, but I was informed that the voucher was non-refundable. This made the situation even more upsetting, especially since it was my birthday.

The overall experience made me feel undervalued and disappointed on what was meant to be a special day. I was unable to even enjoy the food included in the voucher because of how the situation affected me.

That said, I would like to sincerely thank the one staff member who stepped in, assisted me, and helped calm me down when I was ready to walk out and forfeit my voucher. Her professionalism stood out in an otherwise very poor experience. Thank you to the other ladies who came to check up on us to see what was the hold up.

Sadly, based on this experience, I would not recommend this establishment.