Code online store service appalling

I purchased 2 cargo pants online from Code on the 13th October 2025 but onky 1 pants was delivered to me. I contacted them immediately via email and they kept sending me mails that the matter is being send for investigation. I send a few more mails later and then the replies stopped. Today is 5th January 2026 and to date I never heard from them again. Their service is absolutely appalling I will never shop there again.