C
Coffeeberry
Unclaimed Business
C
Coffeeberry
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Coffeeberry
Coffeeberry has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Coffeeberry across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Musawenkosi H
1 reviews | Active since Jan 2020
16 Aug 2024, 17:54
Rotten food, Poor service , improper behav
Greetings After a period of more than a week since the incident that happened on the 18th of May 2024 at Coffeeberry Cafe, Cascades mall in Pietermaritzurg KZN, i have finally reached a decision that i would not be doing justice to the waitress who was helping us on the day as well as not to report the terrible service my family received from your Manager by the name Sbu. This very unpleasant incident occurred in the early afternoon after i had ordered a Pork Belly, on receiving my food i soon discovered that it had a foul smell and immediately notified my wife who was seated next to me, she confirmed that indeed it was a spoiled food and other family members agreed, i then summoned our waitress who without any doubt after examining it agreed that it was spoiled and she apologized and asked us to be patient while she is taking it back to the kitchen. After a couple of minutes the Manager by the name Sbu ( as it was written on him ) arrogantly told us the food was not spoiled, saying that is how the Pork smells, he did not even care to introduce himself and just jumped on us, like we just a bunch of fools who does not have any idea about the food they serve, there was an exchange of words and he refused to bring back that spoiled Pork Belly so that other staff members can also attest to it. I then asked him to call his superior he said no one above him in authority was available , we asked for the contact number to his superior he said he does not know it and does not have it. I then told him that i was going to report him to his employers and he seemed to not care about that either. My family was very embarrassed and it was the first time we encountered such behavior , we have been at the same Coffeeberry Cafe numerous times, and we always come as family , that day we were a family of Ten including children. When our waitress finally came back she was trembling and when we asked her why she was suddenly shaking, she just burst into tears, it was obvious that Sbu the Manager had said something awful to that woman, her fault according to Sbu was honesty. On your logo you say " Striving for excellent customer service " thus this gave me another reason to write this email to you, rather then making it public, we have always had the best service at this restaurant for the past years. I trust your cameras will also be of assistance regarding this complaint. Regards Hlatshwayo Family 0727310492 / 0721073077
Helpful (0)
|Replies (0)MH
Musawenkosi H
1 reviews | Active since Jan 2020
16 Aug 2024, 17:54
Rotten food, Poor service , improper behav
Greetings After a period of more than a week since the incident that happened on the 18th of May 2024 at Coffeeberry Cafe, Cascades mall in Pietermaritzurg KZN, i have finally reached a decision that i would not be doing justice to the waitress who was helping us on the day as well as not to report the terrible service my family received from your Manager by the name Sbu. This very unpleasant incident occurred in the early afternoon after i had ordered a Pork Belly, on receiving my food i soon discovered that it had a foul smell and immediately notified my wife who was seated next to me, she confirmed that indeed it was a spoiled food and other family members agreed, i then summoned our waitress who without any doubt after examining it agreed that it was spoiled and she apologized and asked us to be patient while she is taking it back to the kitchen. After a couple of minutes the Manager by the name Sbu ( as it was written on him ) arrogantly told us the food was not spoiled, saying that is how the Pork smells, he did not even care to introduce himself and just jumped on us, like we just a bunch of fools who does not have any idea about the food they serve, there was an exchange of words and he refused to bring back that spoiled Pork Belly so that other staff members can also attest to it. I then asked him to call his superior he said no one above him in authority was available , we asked for the contact number to his superior he said he does not know it and does not have it. I then told him that i was going to report him to his employers and he seemed to not care about that either. My family was very embarrassed and it was the first time we encountered such behavior , we have been at the same Coffeeberry Cafe numerous times, and we always come as family , that day we were a family of Ten including children. When our waitress finally came back she was trembling and when we asked her why she was suddenly shaking, she just burst into tears, it was obvious that Sbu the Manager had said something awful to that woman, her fault according to Sbu was honesty. On your logo you say " Striving for excellent customer service " thus this gave me another reason to write this email to you, rather then making it public, we have always had the best service at this restaurant for the past years. I trust your cameras will also be of assistance regarding this complaint. Regards Hlatshwayo Family 0727310492 / 0721073077
0
Replies (0)CR
CYNTHIA R
1 reviews | Active since Jan 2020
3 Mar 2024, 01:29
HOW YOU CAN RECOVER YOUR LOST OR ****** MONEY FROM **** BROKERS
Getting back your ****** bitcoins is very easy but there are also lots of *****ulent recovery firms out there so one needs to be careful not to end up being de*****ed again. Most of these so called hackers are imposters, I’ve been ********** a couple times before i luckily got a reliable contact called WEB GENIE RECOVERY. A hacker that works with discretion and does all sorts of hacks, I would prefer to let his services speak for itself, if interested in getting your cryptocurrency etc you can contact him at this Email Address: webgenierecovery@ outlook. com WhatsApp: +1(918) 809 0113 Telegram: +1(707)200 7009
Helpful (0)
|Replies (0)CR
CYNTHIA R
1 reviews | Active since Jan 2020
3 Mar 2024, 01:29
HOW YOU CAN RECOVER YOUR LOST OR ****** MONEY FROM **** BROKERS
Getting back your ****** bitcoins is very easy but there are also lots of *****ulent recovery firms out there so one needs to be careful not to end up being de*****ed again. Most of these so called hackers are imposters, I’ve been ********** a couple times before i luckily got a reliable contact called WEB GENIE RECOVERY. A hacker that works with discretion and does all sorts of hacks, I would prefer to let his services speak for itself, if interested in getting your cryptocurrency etc you can contact him at this Email Address: webgenierecovery@ outlook. com WhatsApp: +1(918) 809 0113 Telegram: +1(707)200 7009
0
Replies (0)sI
shannon I
1 reviews | Active since Jan 2020
29 Jun 2021, 14:24
Favourite restaurant!
Love this restaurant, its food and its staff. I love getting great service and getting value for what I pay. Please support them by ordering takeaways through lockdown - they all deserve to keep their jobs and salaries
Helpful (0)
|Replies (0)sI
shannon I
1 reviews | Active since Jan 2020
29 Jun 2021, 14:24
Favourite restaurant!
Love this restaurant, its food and its staff. I love getting great service and getting value for what I pay. Please support them by ordering takeaways through lockdown - they all deserve to keep their jobs and salaries
0
Replies (0)PS
Phume S
1 reviews | Active since Jan 2020
3 Nov 2020, 09:51
Hairy Halloumi
Usually one of my favorite breakfast spots but I received the worst service ever on an outing with my family. I found a piece of hair in my food and no explanation or apology was given until I requested to speak to the manager on duty. The manager offered no clear explanation as well and the waitress continued to evade us during our lunch. Your management is running the place down.
Helpful (0)
|Replies (0)PS
Phume S
1 reviews | Active since Jan 2020
3 Nov 2020, 09:51
Hairy Halloumi
Usually one of my favorite breakfast spots but I received the worst service ever on an outing with my family. I found a piece of hair in my food and no explanation or apology was given until I requested to speak to the manager on duty. The manager offered no clear explanation as well and the waitress continued to evade us during our lunch. Your management is running the place down.
0
Replies (0)