Pathetic service

Very disappointing treatment. After being contacted by collect for you, I made a commitment to pay them off. I paid the initial amount and would be paying them off over 3 months. Then the country went into lockdown and I confirmed to them that I was not able to pay as we were not working. I gave my commitment to them in writing that I would still be paying as soon as we got back to work. This was not good enough for them and they blacklisted us. When I contacted them to make final payment they do not even I final payment discount and infact had an accrued interest amount of R355.87 added to my account.