

College SA
Based on recent customer reviews, College SA presents a sharply divided customer experience. Customers consistently praise individual staff members such as Amandla Phiri, Andiswa, Tshidi and Nawaal Joseph for warm, patient and professional support during application and registration. A recurring theme on the positive side is approachable lecturers and helpful educational planners who guide students through their study journey. However, a strong contrasting theme emerges around exam vouchers, certificate issuing, refund processes and unresponsive email and phone communication, with several customers describing shifting information and lengthy delays after payment.
Replied to 100% of negative reviews
Reply time on negative reviews: 60h 11m
TrustIndex
6.4
Ranking
#22
in Education & Training
Reply Time
45h 58m
NPS Score
-25
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 60h 11m
Sep '25 - Aug '26
Based on recent customer reviews, College SA presents a sharply divided customer experience. Customers consistently praise individual staff members such as Amandla Phiri, Andiswa, Tshidi and Nawaal Joseph for warm, patient and professional support during application and registration. A recurring theme on the positive side is approachable lecturers and helpful educational planners who guide students through their study journey. However, a strong contrasting theme emerges around exam vouchers, certificate issuing, refund processes and unresponsive email and phone communication, with several customers describing shifting information and lengthy delays after payment.
College SA has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 60 hours 11 min.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2024
Thank you so so much Miss. Nawaal Joseph, HR Lecturer at optimi college. For your tremendous and continuous support throughout my journey with you. From start to finish, it has been a fruitful journey. Their were many times I thought of giving up, but after chatting to you or speaking to you on a call, you made all things look possible. Thank you so so much once again, I am now a certified and a accredited HR practitioner.
1 reviews | Active since Feb 2024
Thank you so so much Miss. Nawaal Joseph, HR Lecturer at optimi college. For your tremendous and continuous support throughout my journey with you. From start to finish, it has been a fruitful journey. Their were many times I thought of giving up, but after chatting to you or speaking to you on a call, you made all things look possible. Thank you so so much once again, I am now a certified and a accredited HR practitioner.
1 reviews | Active since Mar 2026
I would like to thank you for helping me apply for my college. You have also guided me on how to coordinate my work and stay organized. Your support has been very helpful, and I truly appreciate the help you continue to give me.
1 reviews | Active since Mar 2026
I would like to thank you for helping me apply for my college. You have also guided me on how to coordinate my work and stay organized. Your support has been very helpful, and I truly appreciate the help you continue to give me.
1 reviews | Active since Mar 2024
Thank you Amandla Phiri, you have been a kind and patient guide and I appreciate you following up with my regsitration process as I register for the first time. You put my mind at ease and have been very dilligent from the start. Thank you.
1 reviews | Active since Mar 2024
Thank you Amandla Phiri, you have been a kind and patient guide and I appreciate you following up with my regsitration process as I register for the first time. You put my mind at ease and have been very dilligent from the start. Thank you.
1 reviews | Active since Feb 2026
Kagiso Boikhutso - Thank you so much for helping me with my Application and registration. Since day 1 you have been a great help. I really appreciate you, taking time to answer my questions and assisting me.
1 reviews | Active since Feb 2026
Amazing service from Nathabiseng from the help desk, she has been very helpful and friendly with my queries regarding my login details
1 reviews | Active since Feb 2026
Amazing service from Nathabiseng from the help desk, she has been very helpful and friendly with my queries regarding my login details
1 reviews | Active since May 2016
College SA is turning out to be one of the worst institutions you can work with, I paid my sons' exam fees (Ref IVQ0265) on the 11th December, to date we are still awaiting exam vouchers, on the 14th Jan I received an update from the college stating that they are waiting for the funds to reflect into their account, which is rather a lame excuse, the funds should have long reflected on their account, the payment was made 11th December, can this please be sorted out
1 reviews | Active since May 2016
College SA is turning out to be one of the worst institutions you can work with, I paid my sons' exam fees (Ref IVQ0265) on the 11th December, to date we are still awaiting exam vouchers, on the 14th Jan I received an update from the college stating that they are waiting for the funds to reflect into their account, which is rather a lame excuse, the funds should have long reflected on their account, the payment was made 11th December, can this please be sorted out
1 reviews | Active since Jan 2026
I paid a deposit on 24 December 2025 believing I was purchasing a CompTIA Security+ exam voucher, as CollegeSA markets itself as a CompTIA partner. Instead, I purchased a course, not the exam and could access course materials even without registering. When requesting a refund, I was asked to sign a registration form and provide additional documents, which contradicts the purpose of cancellation. This morning I received a call from someone named Juan asking why I was cancelling, which felt unnecessary and irrelevant. They were open to refunding me, now I'm being told I was supposed to send through my registration form? How because I am not interested in that and therefore I won't be refunded and instead I owe them. I sent the registration form yesterday and now they are going to use that for irrelevant reason. At no point prior to payment was I informed of a 7-day refund or cooling-off policy. Their insistence on this window is being app**** retroactively and unfairly. The shifting requirements and inconsistent communication have made the refund process confusing and obstructive. I caution prospective students to clarify exactly what they are paying for before committing.
1 reviews | Active since Jan 2026
I paid a deposit on 24 December 2025 believing I was purchasing a CompTIA Security+ exam voucher, as CollegeSA markets itself as a CompTIA partner. Instead, I purchased a course, not the exam and could access course materials even without registering. When requesting a refund, I was asked to sign a registration form and provide additional documents, which contradicts the purpose of cancellation. This morning I received a call from someone named Juan asking why I was cancelling, which felt unnecessary and irrelevant. They were open to refunding me, now I'm being told I was supposed to send through my registration form? How because I am not interested in that and therefore I won't be refunded and instead I owe them. I sent the registration form yesterday and now they are going to use that for irrelevant reason. At no point prior to payment was I informed of a 7-day refund or cooling-off policy. Their insistence on this window is being app**** retroactively and unfairly. The shifting requirements and inconsistent communication have made the refund process confusing and obstructive. I caution prospective students to clarify exactly what they are paying for before committing.