College SA
Verified Business
College SA
Verified Business
34 Reviews (last 12 months)
Responds in 50 hours 47 min
AI Review Summary
Based on recent customer reviews, College SA receives strong praise for its friendly and supportive staff, with consultants like Amandla Phiri, Tshidi, and Andiswa frequently recognised for patient, professional guidance during registration and enrolment. However, a recurring pattern of negative experiences involves delayed or missing exam vouchers, poor communication from the certificate and exams departments, and unanswered emails and calls. Several students expressed frustration with misleading course descriptions and a difficult refund process, suggesting operational gaps that undermine the positive frontline service.
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Education & Training
50 hours 47 minutesAverage Time To Reply
-38 NPSRecommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 63 hours 48 min to reply
TrustIndex
0
Score
Ranking
#13
in Education & Training
Avg Reply
50 hours 47 minutes
NPS Score
-38
Recommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 63 hours 48 min to reply
Review Distribution
3.2|34 Reviews
May '25 - Apr '26
5(50%)
4(6.3%)
3(0%)
2(9.4%)
1(34.4%)
5(50%)
4(6.3%)
3(0%)
2(9.4%)
1(34.4%)
Frequently Asked Questions About College SA
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTL
Thabang L
1 reviews | Active since Jan 2020
9 Mar 2026, 07:36
Kagiso Boikhutso
I would like to thank you for helping me apply for my college. You have also guided me on how to coordinate my work and stay organized. Your support has been very helpful, and I truly appreciate the help you continue to give me.
Helpful (0)
|Replies (0)TL
Thabang L
1 reviews | Active since Jan 2020
9 Mar 2026, 07:36
Kagiso Boikhutso
I would like to thank you for helping me apply for my college. You have also guided me on how to coordinate my work and stay organized. Your support has been very helpful, and I truly appreciate the help you continue to give me.
0
Replies (0)S
Sashna
1 reviews | Active since Jan 2020
6 Mar 2026, 10:20
Amandla Phiri-a wonderful guide.
Thank you Amandla Phiri, you have been a kind and patient guide and I appreciate you following up with my regsitration process as I register for the first time. You put my mind at ease and have been very dilligent from the start. Thank you.
Helpful (0)
|Replies (0)S
Sashna
1 reviews | Active since Jan 2020
6 Mar 2026, 10:20
Amandla Phiri-a wonderful guide.
Thank you Amandla Phiri, you have been a kind and patient guide and I appreciate you following up with my regsitration process as I register for the first time. You put my mind at ease and have been very dilligent from the start. Thank you.
0
Replies (0)LH
Loma H
1 reviews | Active since Jan 2020
13 Feb 2026, 12:06
College SA
Kagiso Boikhutso - Thank you so much for helping me with my Application and registration. Since day 1 you have been a great help. I really appreciate you, taking time to answer my questions and assisting me.
Helpful (0)
|Replies (0)SH
Sibongiseni H
1 reviews | Active since Jan 2020
4 Feb 2026, 14:33
Help desk
Amazing service from Nathabiseng from the help desk, she has been very helpful and friendly with my queries regarding my login details
Helpful (0)
|Replies (0)SH
Sibongiseni H
1 reviews | Active since Jan 2020
4 Feb 2026, 14:33
Help desk
Amazing service from Nathabiseng from the help desk, she has been very helpful and friendly with my queries regarding my login details
0
Replies (0)AA
LW
Lehlohonolo W
1 reviews | Active since Jan 2020
22 Jan 2026, 07:06
Exams
College SA is turning out to be one of the worst institutions you can work with, I paid my sons' exam fees (Ref IVQ0265) on the 11th December, to date we are still awaiting exam vouchers, on the 14th Jan I received an update from the college stating that they are waiting for the funds to reflect into their account, which is rather a lame excuse, the funds should have long reflected on their account, the payment was made 11th December, can this please be sorted out
Helpful (0)
|Replies (0)LW
Lehlohonolo W
1 reviews | Active since Jan 2020
22 Jan 2026, 07:06
Exams
College SA is turning out to be one of the worst institutions you can work with, I paid my sons' exam fees (Ref IVQ0265) on the 11th December, to date we are still awaiting exam vouchers, on the 14th Jan I received an update from the college stating that they are waiting for the funds to reflect into their account, which is rather a lame excuse, the funds should have long reflected on their account, the payment was made 11th December, can this please be sorted out
0
Replies (0)HM
Hlengiwe M
1 reviews | Active since Jan 2020
20 Jan 2026, 05:36
Proceed at your own risk.
Paid in full for two matric upgrade courses(maths and physics), last year November 2025. The agents all said that the college assists with registration for exams but to no avail and none of them are able to shed light on how the government matric developments are going to impact people who are planning on doing their rewrites. We are taken from pillar to post. We keep on being told the lady who will assist is not available, its been more than a month now, of us continuously following up. We are still yet to get assistance. Proceed at your own risk.
Helpful (0)
|Replies (0)HM
Hlengiwe M
1 reviews | Active since Jan 2020
20 Jan 2026, 05:36
Proceed at your own risk.
Paid in full for two matric upgrade courses(maths and physics), last year November 2025. The agents all said that the college assists with registration for exams but to no avail and none of them are able to shed light on how the government matric developments are going to impact people who are planning on doing their rewrites. We are taken from pillar to post. We keep on being told the lady who will assist is not available, its been more than a month now, of us continuously following up. We are still yet to get assistance. Proceed at your own risk.
0
Replies (0)ML
Mojalefa L
1 reviews | Active since Jan 2020
15 Jan 2026, 12:29
Warning: Misleading service and obstructive refund process at CollegeSA
I paid a deposit on 24 December 2025 believing I was purchasing a CompTIA Security+ exam voucher, as CollegeSA markets itself as a CompTIA partner. Instead, I purchased a course, not the exam and could access course materials even without registering. When requesting a refund, I was asked to sign a registration form and provide additional documents, which contradicts the purpose of cancellation. This morning I received a call from someone named Juan asking why I was cancelling, which felt unnecessary and irrelevant. They were open to refunding me, now I'm being told I was supposed to send through my registration form? How because I am not interested in that and therefore I won't be refunded and instead I owe them. I sent the registration form yesterday and now they are going to use that for irrelevant reason. At no point prior to payment was I informed of a 7-day refund or cooling-off policy. Their insistence on this window is being app**** retroactively and unfairly. The shifting requirements and inconsistent communication have made the refund process confusing and obstructive. I caution prospective students to clarify exactly what they are paying for before committing.
Helpful (0)
|Replies (0)ML
Mojalefa L
1 reviews | Active since Jan 2020
15 Jan 2026, 12:29
Warning: Misleading service and obstructive refund process at CollegeSA
I paid a deposit on 24 December 2025 believing I was purchasing a CompTIA Security+ exam voucher, as CollegeSA markets itself as a CompTIA partner. Instead, I purchased a course, not the exam and could access course materials even without registering. When requesting a refund, I was asked to sign a registration form and provide additional documents, which contradicts the purpose of cancellation. This morning I received a call from someone named Juan asking why I was cancelling, which felt unnecessary and irrelevant. They were open to refunding me, now I'm being told I was supposed to send through my registration form? How because I am not interested in that and therefore I won't be refunded and instead I owe them. I sent the registration form yesterday and now they are going to use that for irrelevant reason. At no point prior to payment was I informed of a 7-day refund or cooling-off policy. Their insistence on this window is being app**** retroactively and unfairly. The shifting requirements and inconsistent communication have made the refund process confusing and obstructive. I caution prospective students to clarify exactly what they are paying for before committing.
0
Replies (0)